Field Service Engineer

Job Description

Every day, Agilent Regional Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work!

 

As a Field Service Engineers for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success.

 

The ideal candidate will be based in Western Philadelphia (King of Prussia and Valley Forge, PA area).  The territory consists of PA, DE and South Jersey.

 

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems

•  Installs and optimizes hardware/software/network products and configurations at customer sites

• Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with Liquid Chromatography (LC)

• Diagnoses and resolves product performance problems

• Performs maintenance and repair services

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business

• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers

• May have knowledge of third-party products

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

• May train other field engineers or customers

• May calibrate equipment on-site for large volume customers

• May qualify leads

 

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

 

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

 

Qualifications

• Bachelor's, Master's or PhD degree is preferred.

• Post-graduate, certification, and/or license may be required

• Requires 0-1 year of relevant work experience

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Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 28, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $28.25 - $47.23/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

35% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support Apply