Field Service Engineer

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will have the opportunity to work in various labs, making a passion for continuously learning about new instruments, software, and consumables essential. Your interpersonal skills, creativity, and can-do attitude will be crucial in this role. You'll help solve customer problems and deliver the highest levels of customer service, ensuring customer success. The ideal candidate will be based in the Philadelphia area. Please note that this position requires a vehicle, and mileage reimbursement will be provided. Job Requirements:

Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include but are not limited to, proof of identification, proof of certification to perform the work required, proof of citizenship, customer health and safety requirements, PPE certification or training, and specific vaccination requirements depending on the industry.

Responsibilities:

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of Chromatography and Mass Spectroscopy systems. Our varied product lines include hardware, software, and networking products as well as operating systems.
• Install and optimize hardware/software/network products and configurations at customer sites.
• Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Communicate with the manager and sales team to ensure customer needs and expectations are clearly understood and met.
• Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered. Utilize the complaint handling system as required.
• Document time and expenses in a timely manner as required in SAP and other means as requested by the manager.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
• Complete administrative and compliance reports promptly and accurately.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Be responsive to customer requests for service and communicate proactively before, during, and after service.
• Train other field engineers and customers in the solutions.

Qualifications

• Minimum requirements include a high school diploma, military training, associate degree, OR some college with major coursework in electronics or previous work experience in a related field will be considered.
• A bachelor’s or master’s degree within the science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar) is preferred.
• 4+ years of experience in a similar position or experience as an end user working with analytical instrumentation such as chromatography and/or mass spectrometry systems. Can change to 1-2+ years
• Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus.
• Experience with troubleshooting and problem-solving.
• Verbal and written communication is clear, respectful, and timely.
• Must have own transportation for mileage reimbursement.
• Enjoy traveling and visiting customers.
• Have a valid driver's license.
• Travel: 35%. There will be some overnights per month. This position will require daily driving to customer sites and maintaining

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 14, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $33.23 - $51.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support Apply