Field Service Engineer
US-NC-Remote Location, United States
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Responsibilities Include:
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Candidate must live in the Greensboro + Winston Salem + Highpoint – [Piedmont / Triad Area]
Qualifications
Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
1+ years’ experience with GC, GCMS in a similar position or experience as an end user.
Experience with troubleshooting and problem-solving.
Experience with Agilent solutions is desired but not essential.
Verbal and written communication is clear, respectful and timely.
You enjoy travelling and visiting customers.
Must live in the Greensboro + Winston Salem + Highpoint – [Piedmont / Triad Area]
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 27, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $33.23 - $51.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required:
50% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & Support ApplyJob Profile
Highpoint Must live in Greensboro Travel required Winston Salem
Benefits/PerksBenefits Bonus Bonus eligibility Choice of company car Company car Company car or reimbursement Company car or vehicle reimbursement Reimbursement for personal vehicle usage Remote work option Stock Stock options Workplace accessibility
Tasks- Advise on preventive maintenance
- Collaborate with internal teams
- Diagnose product issues
- Install hardware/software
- Installs
- Maintenance
- Maintenance and repair
- Perform maintenance and repairs
- Preventive Maintenance
- Repair
- Sales
- Training
- Troubleshooting
Agilent solutions Analytical Analytical Chemistry Biochemistry Chemistry Communication Communications Creativity Customer Satisfaction Customer service Diversity Field Service GC GCMS Hardware Hardware Installation Integrated solutions Maintenance Marketing Network products Operating Systems Organization Preventive Maintenance Problem-solving Repair Sales Software Software Configuration Training Troubleshooting Written communication
Experience1 years
EducationAnalytical Analytical chemistry Biochemistry Biotechnology Business Chemistry Communications Degree DO Equivalent Life Science Marketing Post-Secondary Degree Relevant Work Experience Science Science degree Science field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9