Field Service Engineer

Job Description

Every day, Agilent Field Service Engineers help our customers to address issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this exciting work.

As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas:

• Installs and optimizes hardware/software/network products and configurations at customer sites

• Diagnoses and resolves product performance problems

• Performs maintenance and repairs

• Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance

• Leverage shown experience to provided limited application support

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers business

• Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software

• Train other field engineers and customers in the solutions

• Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers

• May have knowledge of third-party products

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

• May calibrate equipment

• May qualify leads

• Job location is remote, southern California

• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and meaningful experience

• 4+ years meaningful work experience including familiarity with Agilent analytical instrumentation; specific experience either LCMS, GCMS.

• Experience with the Agilent solutions is desired but not crucial

• Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred

• Familiar with use of hand tools

• Demonstration of logical troubleshooting

• Ability to tackle high impact problems related to product availability; typically, system/ solution focused

• Customer service and solutions oriented

• Ability to travel extensively including overnight travel as decided by business needs

• A valid driver's license is required for this position

• Up to 30% travel may be required

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 29, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $44.16 - $69.00/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

35% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support Apply