Field Service Engineer - Remote - San Diego, CA

As the Field Service Engineer, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The ideal candidate will be located in the San Diego, CA area.

What you will accomplish together with us:

• Install, commission, calibrate, perform preventative maintenance, and conduct break/fix repairs on a range of Bioreactor systems.

• Maintain fault-finding data and provide feedback on product performance to customers and internal Sartorius teams.

• Follow all service procedures to ensure customer information and product software/configuration are current and accurate.

• Keep precise records of time, expenses, and work performed.

• Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contract details.

• Acquire and continually expand in-depth product knowledge.

• Escalate unresolved system issues to the relevant Product Support Engineer, Customer Support Engineer, or Hardware Resource Coordinator.

• Willingness to travel up to approximately 80%, primarily within the assigned territory.

What Will Convince Us:

• Associate’s degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.

• Formal training/ certification in mechanical/electrical hardware setup and configuration. Field or building services engineering experience may be considered in lieu of formal qualifications.

• 2+ years’ experience in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company, ideally working on capital equipment.

• 2+ years' experience traveling as a Field Service Engineer.

• Competence in measuring AC/DC voltages.

• Experience with electrical, mechanical, and I/O fault-finding at system and component levels.

• Proficiency in reading mechanical and electrical schematics and drawings.

• Working knowledge of software and firmware installation, updates, and testing.

• Hands-on experience with, motors, pneumatics, and electromechanical assemblies.

• Proficiency in MS Office and computer literacy.

• Willing to travel locally 90% and nationally 25%

We Value:

• BA/BS or Master's degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.

• Calibration of control systems, e.g., temperature and/or volume.

• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments.

• Understanding of automatic mechanisms and their associated electrical control systems.

• Ability to effectively train customers on best practices in using our products and maintain strong customer relationships.

• Understanding of both Mammalian and Microbial cell cultures.

• Familiarity with Bioreactors and their use in growing cell cultures.

• Experience configuring PCs and installing software packages (Windows OS).

• Hands on experience with robotics, conveyor systems or the like, input/output modules, optical readers, etc.

• Identification with our core values: Sustainability, Openness, Enjoyment.

​Base salary offered for the position is between $85,000.00 and $100,000.00 depending upon experience.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

For Residents of California please review;

CA Privacy Notice for Employees

#LI-remote

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

All employment decisions are based on valid job-related requirements. 

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
 

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers

Apply