Field Service Engineer - Remote in San Francisco Area

Sartorius is seeking a Field Service Engineer to join the team serving the San Francisco, CA, area! This is an excellent opportunity for the right candidate to join a driven and growing team self-starters, proactive and energetic candidates who are looking to contribute with ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate must reside in the San Francisco area or be willing to relocate to San Francisco.

What you will accomplish together with us:

• You will provide exceptional customer care and build positive relationships with customers.
• In the event of an issue, you will provide technical support to customers.
• One of your responsibilities will be to tie workflow to schedule to minimize unnecessary travel and travel to customers by ground, train, and air transportation as needed.
• You will provide training to customers on the essential use and operation of Bio Analytics instruments.
• You will perform field service, calibration, and installation of complex mechanical systems and perform preventative maintenance and field sterilizations.
• One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all company's procedures and protocols, as well as perform software updates/upgrades.
• You will assist in drafting documentation of process and procedure as required.
• Keep accurate records via written and paper form, keep an accurate count of parts assigned to the engineer. 
• On a regular basis, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs.
• Pass along identified leads to the sales manager.
• Travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA, and additional facilities and sites for training and conferences as needed. 
• Frequently lift items that weigh up to 35 Kg.
• All other duties as assigned by management.
• Expect up to 25% overnight travel to support Field Service activities.

What will convince us:

• You have completed an associate's degree or certifications in engineering or military training and 5+ years of proven field service experience.
• You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills. 
• You have a minimum of 3+ years of field service experience in the Bio-Pharmaceutical industry.
• You have a valid Driver's License and Passport.
• Lift items that …