Field Service Engineer - Pathology

Job Description

Join Agilent as a Field Service Engineer – Pathology and play a critical role in supporting scientists and healthcare professionals in delivering life-enhancing discoveries. In this dynamic role, you will provide on-site technical support, ensuring the optimal performance of Agilent’s pathology solutions. Your expertise will directly impact laboratories by minimizing downtime, optimizing efficiency, and enhancing customer success.

Key Responsibilities:

• Travel extensively (90-100% travel), including multi-state visits and overnight stays, to support customers in the field.

• Perform installation, maintenance, repairs, and upgrades on tissue diagnostic IVD devices, including electro-mechanical, pneumatic, and software-driven systems.

• Diagnose and resolve hardware, software, and network performance issues to minimize customer disruptions.

• Provide preventive maintenance and train customers to maximize system performance.

• Maintain clear, proactive communication with customers, internal teams, and management.

• Ensure compliance with Agilent’s policies and complete administrative tasks (e.g., documentation, expense reporting) in SAP or other systems.

• Offer technical feedback to product specialists and manufacturing teams regarding performance anomalies.

Qualifications

• Bachelor’s or Master’s degree in a scientific field (e.g., Chemistry, Biochemistry, Biotechnology, Analytical Chemistry).

• 1+ years of experience in field service or as an end-user of diagnostic equipment.

• Strong troubleshooting and problem-solving skills.

• Experience with Agilent pathology solutions is a plus but not required.

• Excellent verbal and written communication skills.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 4, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $33.23 - $51.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

100% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support Apply