Field Service Engineer - LCMS

Job Description

Every day, Agilent Field Service Representatives help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work!

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will

build customer success.

The ideal candidate will be based in the NE Ohio geography (Cleveland and Akron, Ohio area).

The Field Service Engineer will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites

• Diagnoses and resolves product performance problems

• Performs maintenance and repair services

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business

• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers

• May have knowledge of third-party products

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

• May train other field engineers or customers

• May calibrate equipment on-site for large volume customers

• May qualify leads

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or Master's Degree or equivalent

• Post-graduate, certification, and/or license may be required

• At least 1-2+ years' experience operating, maintaining, or repairing LCMS

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Additional Details