Field Service Engineer-Biological Sciences Instruments

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repairs.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Train other field engineers and customers in the solutions.

Qualifications

• A Bachelor's, master's or another university-level degree within the science field is strongly preferred (chemistry, analytical chemistry biochemistry, biotechnology or similar); may consider applicants with an equivalent combination of education, training and employment experience.

• 2+ years of experience in a similar position or strong experience as an end-user.

• Experience or expertise with Automation and/or Plate Readers.

• Experience with troubleshooting and problem solving.

• Experience with the Agilent solutions is desired but not essential.

• Verbal and written communication is clear, respectful and timely.

• You enjoy traveling and visiting customers, including some overnight travel up to 35% to 50%.

• A valid drivers license is required for this role.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 6, 2024 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position …