Field Service Engineer - Albuquerque, NM
USA - Remote, United States
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to
life’s most important scientific and healthcare questions. With a legacy spanning 80+
years, we have long been a trusted partner to our customers, who are working to
transform science and healthcare with the next groundbreaking discovery. As part of
our team of more than 2,900 associates across 130 countries, you’ll help drive our vision
of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to be part of a Life Sciences Service Organization with a culture focused on growth, development and work/life balance? In this role, you would have an opportunity to work cross functionally with a diverse team. Do you enjoy delivering outstanding customer service, continuous improvement and being part of a team that accelerates growth of Life Science products and services? Do you enjoy working autonomously to achieve team goals? Then, read on!
We are currently seeking a Field Service Engineer who will be responsible for customer satisfaction in all aspects of the job including increased throughput, decreased downtime, regular Preventive Maintenance, and regular upgrades. This person will be a clear advocate for the customer (internally and externally) and a steward for the company.
This position is part of the Global Service Organization and will be working remotely to cover primarily New Mexico, Colorado, Texas, Oklahoma, Arkansas, Tennessee, Mississippi, Louisiana.
In this role, you will be responsible for:
- Servicing Beckman Coulter products at the customer facility.
- Cultivating customer relationships and supporting commercial initiatives.
- Driving a sense of urgency to ensure the customer needs are addressed promptly with an emphasis on a “first time fix” through the problem-solving process.
The essential requirements for the job include:
- Associate’s degree in mechanical, electrical, biomedical engineering, life science or equivalent military experience.
- 1+ year experience problem solving, diagnosing, or troubleshooting challenges with instrumentation using a variety of methods.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to commute onsite to customer facilities within assigned territory.
- Overnight travel 10% - 50%.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to occasionally lift, lower and move up to 50 lbs. (tools, replacement parts, consumables etc.).
It would be a plus if you also possess previous experience in:
- Prior laboratory …
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Must be able to commute onsite Overnight travel required
Benefits/PerksBonus/incentive pay Bonus pay Comprehensive package Dental Dental benefits Enriching careers Flexibility Flexible, remote working arrangements Medical Medical benefits Paid Time Off Remote work Remote work arrangement Remote working arrangements Vision Insurance
Tasks- Cultivating customer relationships
- Customer satisfaction
- Customer Service
- Driving urgency for customer needs
- Maintenance
- Preventive Maintenance
- Servicing products
- Troubleshooting
Biomedical Biomedical Engineering Continuous Improvement Customer Satisfaction Customer service Diagnosing Electrical Electrical Engineering Engineering Field Service Flexibility Healthcare Instrumentation IT Life Science Life sciences Maintenance Mechanical Mechanical Engineering Preventive Maintenance Problem-solving Troubleshooting
Experience1 years
EducationAssociate's Degree BE Biomedical Biomedical Engineering Degree Electrical Engineering Equivalent Equivalent military experience Life Science Life Sciences Mechanical Military experience Science Technology
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9