Field Service Engineer

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At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are you ready for your next career challenge?

We are in search of a Field Service to work in NORTHCOM.  This remote position will be located in the greater Seattle, WA area, ideally within 50 miles of Joint Base Lewis-McChord, WA, with about 50% travel throughout the Northwest United States and Alaska.

This is a Remote Location position with ability to travel.

PROGRAM SUMMARY: 
This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE) for various RF-ITV nodes within the Northwest US and Alaska.  This is an opportunity to use your Information Technology experience and troubleshooting skills. In this mission we support the US Army, Program Executive Office Enterprise Information System (PEO EIS) Logistics Information Systems (LIS) in maintaining and expanding the technological infrastructure, the largest in the world, which provides in-transit tracking of military cargo as it moves through the Defense Transportation System (DTS). 

CLEARANCE REQUIREMENT: 
•Must have an active Secret security clearance. 

PRIMARY RESPONSIBILITIES: 

• Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military commands’ networks and ensure interoperability/sustainability. 
• Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an Operational Readiness (OR) Rate of 95%. 
• Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal, Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system and determine solutions for problem areas. 
• Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs) and record all progress in ISS Service Management Ticket (SMTs).  
  Ensure compliance with all local command procedural and policy requirements.  
• Independently perform Global Operations missions to include site surveys, installations, site de-installations, formal classroom training, and informal military exercise training, and provide a Gov’t customer report deliverable upon completion of each event . 
• Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications, Remote Desktop Management software, security policies, and patches. 
• Inform team members of new or innovative solution design so these approaches can be implemented across the program. 
• Provide expert technical advice, guidance, and recommendations on RF-ITV infrastructure within the Area of Responsibilities (AOR).   
• Apply in-depth technical knowledge of active RFID wave propagation and understanding of ISO 18000-7 Over-the-Air protocol and collaborate with other FSEs to discuss and validate solutions ideas. 
• Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being accurately documented in the ISS database. 
• Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining, Return Merchandise Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations.  
   

Basic Qualifications:

• Bachelors’ Degree with 12 years of applicable experience, Master’s Degree with 6-10 years of applicable experience.  
• Current driver’s license, own vehicle and able to drive continuously for up to four hours. 
• Must be able to climb a ladder or ascend at least 25 feet in a lift (bucket) truck.  
• Possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and software. 
• Must possess at least a DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification. 
• Knowledge of Microsoft Office Suite, Remote Management Software, Windows 10/11 and Antivirus Software. 

PREFERRED QUALIFICATIONS: 

• Prior experience installing, upgrading and/or replacing RFID hardware and software to include Field Data Units (FDUs), fixed and handheld interrogators, Iridium modems, and various versions of RFID Read and Write software.
• Familiarity with TIPS Read/Write software.  
• Familiarity with the MicroFocus (formerly Serena) Solutions Business Manager (SBM) software. 

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.