Field Service Engineer 2 - Los Angeles & Orange County
US - California - Southern - Remote
Responsibilities:
•Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
•Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
•Developing and maintaining positive relationships with customers in assigned territory.
•Providing strategic and competitive customer feedback to Marketing and product development teams.
• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Requirements:
• 5+ years lab experience in molecular biology or genetics
•Outstanding problem solving and interpersonal skills.
•Strong written and verbal communication and training skills.
•Clear vision of and commitment to providing outstanding customer service.
• Experience working in a clinical environment
•Proficiency with common molecular biology bench techniques
•Must be willing to travel up to 80%
Education:
•BA/BS/MS in Chemistry, Biochemistry, Molecular Biology or Genetics.
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. This role is not eligible for visa sponsorship. Apply
Job Profile
Regions Countries Benefits/PerksFamily Planning Genomics sequencing Health/dental/vision Paid Time Off Retirement benefits
Tasks- Customer relationship management
- Feedback provision
- Installations coordination
- Troubleshooting
Biochemistry Collaboration Communication Compliance Cultural Awareness Customer service Genetics Genomics Molecular Biology Sales Sequencing Training Troubleshooting
Experience5+ years
EducationBA/BS Biochemistry Business Engineering Genetics MS
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9