Field Operations Manager
USA-Remote Worker-Oregon
Join Ecolab’s industry leading
Join Ecolab’s industry leading Pest Elimination team as a Field Operations Manager in the Portland, OR/Vancouver, WA area.
As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.
Additionally, you will be responsible for developing and maintaining key customer relations within your territory. You will participate in recruiting, selecting, coaching and the performance management process. Throughout your career, you will uphold Ecolab’s culture and policies to foster a safe and respectful work environment ensuring Ecolab’s protocols and procedures are followed.
Shift: Overnight
What’s in it For You:
Competitive salary and benefits
Company vehicle
Access to best in class resources, tools, and technology
Grow your income as you drive district profitability
What You Will Do:
Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
Effectively select, train, develop and coach service specialists with emphasis on customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction
Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab
Ensure your team of service specialists achieves their financial and service delivery goals
Pursue sales and new business opportunities
Coordinate initial services and maintain inventory and perform QA visits
Build and maintain customer relationships within the market
Be a champion of safety and ensure your team upholds strong safety practices and values
Minimum Qualifications:
Completed High School Diploma or GED
3 years of field support or service related industry experience
Demonstrate leadership potential
Ability to work overnight hours
Ability to lift and/or carry 50 pounds
Obtain state certification required per industry standards
Current and valid driver’s license and acceptable Motor Vehicle Record
No Immigration Sponsorship available
Preferred Qualifications:
Bachelor’s Degree in process or completed
3 years supervisory or team leadership experience in a field support or service related industry
Proven record of meeting customer needs, quality service delivery and meeting business objectives
Exceptional communication and organization skills with aptitude to implement change initiatives
Good decision-making and problem-solving skills …
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No Immigration Sponsorship No Immigration Sponsorship available Overnight shift required
Benefits/PerksCompany vehicle Competitive salary Competitive salary and benefits Dental Education assistance Employee Assistance Program Employee stock purchase plan Flexible Spending Accounts Health savings account Incentive compensation based on performance Income growth opportunities Life Insurance Life Insurance Plans Medical Medical/Prescription Coverage Paid parental leave Parental leave Pension Pension plan Retirement Health Care Benefits Salary range Stock purchase Stock Purchase Plan Training Vacation Wellness program
Tasks- Build and maintain customer relationships
- Coordinate initial services
- Customer retention
- Develop customer relations
- Ensure service excellence
- Lead service specialists
- Maintain customer relationships
- Maintain inventory
- Perform quality assurance visits
- Pursue sales
- Recruit and train staff
- Team Leadership
- Training
Bilingual Coaching Communication Customer relations Customer service Field Support Leadership Management Organization Performance Management Pest Detection Pest Elimination P&L Management P&L Responsibilities Problem-solving Quality Assurance Recruiting Safety Practices Sales Sales Opportunities Team Leadership Team Management Training
Experience3 years
EducationBachelor's degree GED High School High school diploma
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9