Field Engineering Supervisor

The Field Engineering Supervisor coordinates the efforts of the Field Engineer group to deliver technical support for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and effectively support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and manage project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively.

What You'll Do

• Supports business goals in collaboration with departmental management and stakeholders.

• Effectively collaborate with manager and communicate expectations to team members in a timely and clear fashion.

• Collaborates directly with assigned associates to ensure all aspects of Aristocrat’s service standards are satisfactory maintained and accurately documented.

• Ensures assigned associates maintain accurate and timely reporting of all project and process responsibilities.

• Special Projects pertaining to Field Engineering or company objectives.

• Conducts corrective training and counseling as required to ensure prompt compliance with company policies and procedures.

• Consults with Manager and Human Resources to resolve associate’s difficulties and deficiencies.

• Lead groups to perform research, requirements analysis, design, and development and ensure that projects are completed on time and within budget.

• Coordinates scheduling of associates to ensure timely completion of Aristocrat projects.

• Create proposals, statements of work, designs, plans, schedules, requirements, and manage the development phases of projects.

• Understand and ensure that all project decisions are congruent with business goals and objectives.

• Schedules technical and clerical training for new hire Field Engineers.

• Conducts interviews for potential Field Engineer candidates in their assigned area.

• Identify and resolve issues and conflicts within the assigned area.

• Manages assigned Field Engineers work schedules (on, off, on call, etc.) in the assigned accounts finding extra coverage for those accounts if needed.

• Ensures that all services performed on Aristocrat server equipment is done in accordance with local, state, and federal tribal gaming regulations.

• Assures Field Engineering service tasks are done in a manner that is efficient and provides maximum customer service.

• Oversees scheduled routine audits inspections of Aristocrat equipment in customer server rooms.

• All other duties as they pertain to operating and maintaining a successful Field Engineering Department. Escalation point and becomes assign technical expert when Field Engineer is unavailable.

What We're Looking For

• Bachelor’s degree and 4 years of work experience or equivalent combination of education, training, and experience.

• 4+ years of leadership experience in Field or Customer Service.

• Previous supervisory experience beneficial.

• Strong public relation skills.

• Casino gaming experience preferred.

• Proficient use of Microsoft Office.

• Ability to adapt quickly to changing work environments.

• Excellent communications and presentations skills both orally and in writing.

• Knowledge of technical systems that support business operations.

• Travel as needed.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 25%

Pay Range

$74,091 - $137,598 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

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