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Field Engineer 3 - San Ramon, CA - 2nd Shift

Remote, United States

Job Description SummaryThe Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

This is a second sift role. Second shift hours are 12 PM PT to 9 PM PT.

Job Description

Responsibilities:

  • Perform advanced troubleshooting and repair on assigned equipment.

  • May also perform installation, validation and maintenance on assigned equipment.

  • Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.

  • Lead communications with customers and serve as escalation point for customer-related concerns including installs.

  • Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.

  • Lead and communicate HQ and Zone or Area-level initiatives.

  • Co-lead regular team or modality meetings as required.

  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

  • Effectively communicate and partner with teammates and colleagues.

  • Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

  • Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

  • Keep up to date with competitor information and market trends.

  • Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.

  • Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.

  • Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.

  • May include application training of clinical or scientific staff on designated equipment.

Qualifications:

  • Associate's or bachelor's degree in electrical engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment.

  • OR equivalent military education and 4+ years of experience servicing electrical equipment.

  • OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.

  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.

  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

  • Experience troubleshooting and responding to customer concerns.

  • Experience with Web applications as well as Microsoft suite of products.

  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

  • In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

  • Must have and maintain a valid Driver's License.

  • Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

  • Complete all planned Quality, EHS & Compliance.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

The range listed in the paragraph below is a national range which may be different by site. This position will be located in San Ramon, CA.  For this specific location, the pay range is $134,400 - $201,600. Second shift role does have an additional 10% pay differential in addition to the pay listed.

#LI-DRJ

For U.S. based positions only, the pay range for this position is $109,200.00-$163,800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

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Job Profile

Regions

North America

Countries

United States

Restrictions

Remote Rotating on-call schedule U.S. based U.S. based positions only Weekends

Benefits/Perks

Accident Insurance Career opportunities Cash bonuses Challenging careers Collaboration Competitive benefits Competitive benefits package Competitive compensation Dental Flexibility Global strength and scale Great work environment Life, disability, and accident insurance Medical Medical, Dental, Vision Paid Time Off Professional development Support Total Rewards Tuition reimbursement Vision

Tasks
  • Administrative responsibilities
  • Collaboration
  • Compliance
  • Customer satisfaction
  • Customer Service
  • Development
  • Engage in sales opportunities
  • Install and maintain equipment
  • Installation
  • Lead and coach team members
  • Maintaining customer service logs
  • Maintain service records
  • Maintenance
  • Manage customer communications
  • Provide coaching and feedback
  • Recommend value-added services
  • Resolve customer issues
  • Service repair
  • Test
  • Troubleshoot and repair equipment
  • Troubleshooting
Skills

Biomedical Engineering Clinical Coaching Collaboration Commercial Acumen Communication Communications Compliance Customer Satisfaction Customer service Digital solutions Education EHS Electrical Electrical Engineering Electrical equipment Electronic equipment Engineering Field Service Flexibility Healthcare Installation Integrity IT Leadership Maintenance Management Mechanical Mechanical Engineering Microsoft Suite Military education Organization Process Quality Quality Management Quality Management System Reimbursement Repair Safety Sales Service Service Excellence Service records Service repair Servicing electrical equipment Solution-based service Team Leadership Teams Technical Technical Support Technology Training Troubleshooting Validation Web applications

Experience

4 years

Education

AS Associate's Degree Bachelor Bachelor's Bachelor's degree Biomedical Engineering Business Communications Degree Diploma Electrical Engineering Engineering Equivalent GED Healthcare High School High school diploma High school diploma/GED IT Mechanical engineering Military Education Related Field Technology

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9