Field Engineer 1 (3rd Shift) - Sacramento

Job Description SummaryThe Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Roles and Experiences:

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Perform troubleshooting and basic service repairs on customer equipment.

• Assist more experienced field engineers with equipment installations and more complex repairs.

• Proactively engage with other team members to ensure appropriate solution for the customer.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.

• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.

• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

Qualifications/Technical Requirements:

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment. Or high school diploma/GED and 4 years of relevant experience. Or a graduate of the GEHC Apprentice Program.

• Must have and maintain a valid Driver’s License.

• Experience with Web applications as well as Microsoft suite of products.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule including weekends.

• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Preferred Qualifications:

• Ability to lift, carry push and pull up to 35 …