Field Claims Specialist II, Material Damage (Orange County, CA)
California-Work from Home-3
What to expect: This is a work-from-home position with travel in a specified territory. Associate is expected to be in the field daily, writing estimates.
Territory: Orange County, CA and surrounding areas
Role Responsibilities:
- Investigate, evaluate, and resolve auto - material damage - claims.
- Strong customer service competency
- The ability to juggle multiple competing priorities, simultaneously
The ideal candidate will also have the following:
- 3-5 years of Auto Estimating experience highly preferred
- Claims handling, specifically auto/material damage is preferred
- Experience using Guidewire preferred
- Experience using CCC1 Estimating preferred
- Demonstrated customer service expertise.
(Internal Use Only) Compensation Grade: E3
Job Description Summary
Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if youâd thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you!As a Field Claims Specialist, youâll investigate, evaluate and resolve material/physical damage of a moderate to severe nature. Weâll count on you to promote and provide exceptional customer service. Youâll be responsible for handling claims according to prescribed authorization and claims best practices.
Job Description
Key Responsibilities:
Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines.
Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary in alignment with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions.
Maintains current knowledge of local industry repair procedures and local market âŚ
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Work from Home
Benefits/Perks401(k) with company match Life Insurance Paid holidays Paid Time Off Short and long term disability coverage
Tasks- Communication
- Training
Claims Claims handling Claims management Communication Customer service Insurance Investigation Leadership
Experience3 - 5 years
Education Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9