Field Application Scientist (Minneapolis Metro Area)
Minnesota, USA (Remote)
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As a Field Application Scientist (Minneapolis Metro Area), you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomicsā products Ā .What you will be doing
Communicate:
Communicate:
- Acting as the main point of contact between the customer and company
- Keep customers apprised and trained on advancements in 10x technology and software
- Coordinate and perform customer site trainings and demonstrations
- Identify, document and communicate customer issues; complaints or concerns to management
- Contribute to white papers and documentation with the goal of expanding support content
- Scientifically partner with customers as they develop their research utilizing 10x technologies
- Collaborate in scientific discussions with customers, cultivating long term relationships
- Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customerās needs)
- Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams
- Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
- Interpret customer needs and identify the proper issue escalation pathway within 10x
- Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
- Handle potentially stressful situations calmly and adroitly
- Extensive experience in molecular biology, biochemistry, genomics or genetics
- Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
- Clear vision of and commitment to providing outstanding customer service
- Excellent organizational, analytical, and systematic troubleshooting skills
- Strong written and verbal communication skills
- Outstanding presentation and training skills
- Ability to maintain records for customer sites and provide high level feedback to management
- Willingness to travel up to 80%
- Ph.D. or 2-4 yearsā experience preferred in Chemistry, Biochemistry, Molecular Biology or Genetics
- Previous customer facing experience
- Familiarity with SFDC software
- Hands on proficiency with common molecular biology bench techniques; cell culture experience
- Broad knowledge of genomics or biochemistry
- Single cell laboratory experience is highly desirable
- Ability to work independently and as part of a team towards corporate goals
Ā
Below is the base pay range ā¦
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Annual bonus program Annual bonus program or sales incentive program Comprehensive health and retirement benefit programs Equity grants Health and retirement benefit programs Health and retirement benefits
Tasks- Documentation
- Maintain records
- Training
- Troubleshooting
- Troubleshoot technical issues
Biochemistry Cell Culture Communication Data Analysis Software Documentation Genetics Genomics Immunology Life sciences Marketing Molecular Biology NGS Sales Technical Support Troubleshooting
Experience2-4 years
EducationBiochemistry Chemistry Genetics Molecular Biology Ph.D.
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9