FCM - Dedicated After-Hours Corporate Travel Consultant - Remote, USA

Dedicated After-Hours Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend two weeks (paid) training remotely. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. 

Our dedicated corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management for a single enterprise level client. You will be providing solutions to travel-related problems clients may have experienced during after-hours or emergency situations regarding arrangements.   

We are looking for experienced agents that are available and flexible to work during the following times: 

Weekdays: 5:00 PM - 12:00 PM EST / 4:00 PM - 11:00 PM EST

Weekends: 8:00 AM - 9:00 PM EST 

This position requires flexible hours and shift availability as determined by business need and client call volume.

Key Responsibilities

• Comprehend & comply with travel policies for multiple busy corporate accounts
• Provide exceptional customer service
• Ensure business traveler’s needs are met and/or exceeded
• Keep client aware of all necessary travel documents and health requirements for countries to be visited 
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Manage air, car, rail, and ground transportation bookings
• Arrange both domestic and international itineraries
• Complete all reservations in an accurate and timely manner 
• Provide consultative service to travelers …