Fashion Repair Artisan

Fashion Repair Artisan, Fashion Aftersales 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role:  

This Métier role will provide hands on technical expertise in assessing and repairing CHANEL Fashion products that come in through the traditional channels of Aftersales Service, as well as Fashion products onsite that need reparation (i.e. warehouse stock for redeployment, staff sale product, non-congruent returns, etc.).  This role will also be responsible for facilitating administrative tasks related to repairs.  They will be an expert in CHANEL quality and overall product care and maintenance requirements, to consistently support the advice provided to our store partners, which impact the overall client experience.  This role will be required to make sound decisions with a focus on clients, quality, and inventory management. 

What impact you can create at CHANEL: 

Hands on Technical Support of After Sales Service Repairs: 

• Assess all incoming repairs for what is reparable and what will not further damage an item.  Further perform identified repairs in a timely, professional manner

• Listen to and work closely with stores to understand client requests, to determine the appropriate action plan daily 

• Once trained to CHANEL standards, perform inspections of merchandise to determine authenticity and perform quality checks to determine what is reparable/irreparable, non - authentic and what harbors a potential quality issue 

• Analyze several factors including, but not limited to standard lead times, workshop workload, warranty status, and client status during the repair process to schedule and prioritize repair jobs daily 

• Possess decision making skills to triage repairs appropriately 

• Perform the necessary systematic steps for the repairs (CASS/GRACE/AX/MMS, etc.)  

Quality: 

• Assist in coordination of quality recalls/alerts; return to vendors, processing credits, and destructions as needed 

• Closely review and analyze sensitive quality issues; identify and escalate any product concerns, so that they can be further reviewed at a WW level 

• Partner with workshop manager on any quality-related issues to facilitate process for solution 

Training: 

• Take part in trainings offered by Fashion After Sales, as needed for Métier-specific topics 

• Global Artisan community participation for self-guided trainings and education to hone craft and advance skills under the CHANEL repair standards 

• Participate in trainings related to craftsmanship of trade, where applicable 

Communication:   

• Continuous communication with internal (FAS) and external (store partner) teams regarding Fashion repair inquiries on quality and technical expertise; provide clear, concise facts on repairs to support the delivery of a positive client experience 

• Work closely with US and Global partners, specifically regional repair associates 

You are energized by: 

• Build strong relationships with partners 

• Desire to be of service to customers and striving to deliver superior customer service 

• High level of attention to detail 

What you will bring to the team: 

• Technical or Design Background 

• Basic Hand-Sewing experience

• Excellent technical and operational skills to organize and execute repairs 

• Strong, clear communication skills: verbal, written, listening 

• Ability to solve problems and make sound decisions from a service-based mindset 

• Possess a Sense of Urgency and High Level of resourcefulness and self-reliance 

Position Logistics: 

• Work-Place Essential: This role requires 5 days in person office at the Piscataway, NJ Office
• High School Diploma required 
• Associates Degree preferred 
• 2-5 years of experience, preferably in a repair or similar technical field 

Compensation: 

• The anticipated hourly salary range for this position is $24 through $33. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and a Wellbeing fund)  

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K, pension and other incentives  

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Flexible Time and Hybrid Work Options: 

 Corporate/Home Office positions:

• Fully Remote: Role can be conducted from home office, may require occasional travel and/or visits to corporate offices/points of sales.
• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.
• Work-Place Essential: This role requires 5 days in person office at the designated location/office

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information: 

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion: 

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

Chanel Community: 

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Sustainability: 

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture: 

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation Chanel: 

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.     

• For more information, please navigate to the Fondation Chanel website here .  

Career and Leadership Development:  

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.