Family Support Specialist

About Us

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school, or needing an at-home/flexible learning environment. Today, Stellar Virtual has grown to six schools across three states: Texas, Arizona, and Indiana. Stellar Virtual is committed to going above and beyond for our virtual families. 

Our Promise
Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Our Mission

Empowering Families. Unleashing Potential. 

Our Core Values

Stellar Virtual has five core values that shape and define our organization’s culture across all programs and locations. Each establishes a shared sense of purpose and creates a cohesive environment where everyone can feel connected to the mission.

• Go the Extra Mile (Go): Customer Service is everyone’s job.
• Make Your Motion Matter (Make): Prioritize, focus, and support Stellar Virtual goals.
• Kids First, Always (Kids): Our actions, decisions, and behaviors are always grounded by those we serve, students and their families.
• Respect: Assume positive intent with our students, families, and colleagues.
• Create, Collaborate, & Communicate (the Cs): Demonstrate the skills we want our students to learn. 

We remember our values with this phrase: Go Make Kids Respect the Cs! 
Our core values promote a culture of identity, safety, and trust. When a company consistently adheres to its values, it builds credibility with employees, customers, partners, and other stakeholders to anchor Stellar Virtual's long-term vision and strategic goals. 

Technology Aspect
Stellar Virtual and its affiliates require all employees and independent contractors to cover the costs associated with acquiring and providing the equipment (i.e., computers, internet service, telephone, home office setup, etc.) associated with remote employment.

At-Will Notice
Employment with Stellar Virtual will be on an at-will basis. As such, this position description is not a contract or guarantee of employment for a definite amount of time. 

Equal Employment (EEO) Statement

At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Stellar Virtual participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States without sponsorship. 

Position Overview
The Family Support Coach is critical in supporting at-risk and disengaged students by developing and implementing personalized "Back on Track" plans to re-engage students and provide targeted support for families. This position involves proactive outreach, data-driven analysis, and tracking to ensure measurable progress for students. The Family Support Coach is a key contributor to the team’s efforts to impact student engagement and success positively.

Essential Position Functions

• Student and Family Engagement:
• • Conduct weekly outreach to at-risk and disengaged students and their families to understand challenges and barriers to engagement.
  • Build trusting relationships with students and families to foster open communication and collaboration.
  • Develop and implement personalized "Back on Track" plans tailored to the unique needs of each student.
• Data Analysis and Tracking:
• • Utilize student performance and engagement data to identify trends and inform intervention strategies.
  • Maintain accurate records of student progress, outreach efforts, and intervention outcomes.
  • Regularly analyze data to evaluate the effectiveness of strategies and adjust plans as necessary to ensure continuous improvement.
• Collaboration and Coordination:
• • Partner with teachers, counselors, and other school staff to coordinate resources and support students.
  • Communicate effectively with the Family Support Coach Supervisor and provide regular updates on student progress and challenges.
  • Actively participate in team meetings to ensure full collaboration across teams.
  • Contribute to developing best practices for at-risk students.
• Program Development and Improvement:
• • Provide input on program policies and procedures to enhance the support provided to students and families.
  • Stay informed about trends and best practices in student engagement and intervention strategies.
  • Support seasonal testing events in various physical locations (travel up to 15% of the time).

Knowledge, Skills & Attributes

• Strong interpersonal and communication skills, with the ability to connect with diverse populations.
• Excellent organizational and time management skills.
• Proficient in data analysis and tracking tools, such as spreadsheets and student information systems.
• Collaborative mindset with a proactive approach to problem-solving.
• First-Touch Resolution and School of One Mindset
• Passionate about student success and committed to a "kids first" approach.
• Adaptable and resilient in a dynamic work environment.
• Empathetic and supportive, with a focus on building positive relationships.
• Prior experience working with at-risk or disengaged students and their families.
• Proven ability to analyze data/implement intervention strategies to improve student outcomes.

Education & Certification Requirements

• A minimum of a high school diploma or equivalent (GED) is required. 
• A bachelor's degree in a relevant field is strongly preferred. Significant experience and proven ability in a related position or industry will substitute for a four-year degree.