Expert Technical Support Consultant - Performance Management / Remote - Remote - US

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

***EXPERT TECHNICAL SUPPORT CONSULTANT - PERFORMANCE MONITORING***

Remote U.S. or Canadian-based Role

Overview

The Proactive Performance Operations (PPO) team at Altera is seeking a highly motivated and passionate individual to join our team. In this role, you’ll monitor the performance of our hosted healthcare solutions, identify, and resolve performance issues, and advocate for our clients within the broader Altera organization.

Responsibilities

• Implement best practices, audits, and enhanced monitoring solutions for Altera hosted solutions.
• Drive continuous improvement projects and automation initiatives within the PPO team. Improve tooling and process capabilities including:
  • Increased automation
  • Better functionality
  • Better integration with other tools
  • Increased business analytics
• Analyze data from monitoring tools to identify and troubleshoot performance problems.
• Work collaboratively with internal IT, business units, clients, partners, and vendors during design and implementation to shape the technical feature set.
• Measure, understand, and identify new success criteria in proactive services capabilities.
• Provide clear and concise communication to clients regarding performance issues and resolutions.
• Contribute to the development and implementation of new monitoring tools and processes.
• Coach and mentor junior team members and share knowledge to improve overall team effectiveness.

Requirements

• Bachelor's degree in computer science, management information systems, or a related field, or equivalent work experience.
• 7+ …