Expert Coach Il

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

The Expert Coach is responsible for providing support for whole person 1:1 coaching. The purpose of coaching and education provided is to drive behavior changes that positively impact clinical outcomes and overall health status within the member’s program and beyond, to foster and develop positive relationships with members, and to provide an excellent member experience.  

Responsibilities                                                     

• Empowers members to be able to effectively self-manage their own chronic condition. 
• Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status. 
• Coaching approach is congruent with Motivational Interviewing for a member centered approach. 
• Attend mandated meetings and complete trainings online and/or in person when required. 
• Follow scheduling best practices to meet appropriate coaching utilization and meet member needs. 
• Actively participates in process improvement with a positive attitude and solution-focused mindset. 
• Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions. 
• Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested. 
• Stay updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed. 
• If coaching specifically in the Diabetes Management (DM) product: 
  • Utilize CDCES knowledge to autonomously provide 1:1 diabetes education and coaching sessions based on the ADCES 7 Self-Care Behaviors, including other clinically relevant and evidence-based recommendations. 
  • Stay up to date on clinical best practices for diabetes management. 
  • Facilitate live diabetes focused Learning Events for group coaching as needed. 
• May have up to 30% of time allocated to liaison, project, or cross-functional responsibilities as needed by the business and approved by direct manager/lead. 
• Secondary responsibilities include:  
  • Provide real time response and support for wirelessly enabled monitoring device on a 24/7/365 rotating basis as indicated.  
  • Focus on serving members efficiently and effectively to achieve the best outcomes possible. 
  • Refer members for support and education for other conditions as needed based on clinical care …