Experience Specialist Executive Briefings

See yourself at Twilio

Join the team as Twilio’s next Executive Briefing Specialist at Twilio, part of the Executive Briefings Programs team within the Engagement Center. 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to to support our Executive Engagement Programs and two Executive Briefing Managers.

We are seeking an organized Executive Briefing Specialist to support Executive Engagement Programs and two Briefing Managers. You’ll work closely with Administrative Business Partners (ABP), executives, and top-tier customers to manage briefings, advisory workshops, and product forums. Adaptability is key, as you’ll handle last-minute changes with ease. Proficiency in data entry across systems is essential for tracking program progress. This role involves managing multiple projects efficiently while ensuring exceptional customer service.

Responsibilities

In this role, you’ll:

• Support in delivering high-end executive programs (executive briefings and executive events) through in-person and virtual formats with attention to details and white-glove VIP experiences.
• Collaborate with Briefing Managers on logistics which involve scheduling programs, arranging catering, securing off-site meeting locations, and ensuring proper room AV and furniture setup.
• Collaborate with key stakeholders to ensure clear communications for each program.
• Take meeting minutes and action items during Executive Programs prep calls. 
• Take point on data documentation and filing systems not limited to Google folders, calendars, Airtable, etc.
• Accurately enter data into Briefing software and Airtable for each executive program, ensuring that program agendas and the details of both internal and external attendees are comprehensively captured for each event
• Track EEP events in SFDC ensuring that external attendees are entered in the event campaigns.
• Produce professional-quality folders, presentations and briefs
• Support special projects and events as needed. Ex: Discussion Leaders Club & Creator Summit and/or Exec Connect. 
• Support reservations and scheduling for dining, entertainment, and transportation.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in a customer service role a plus 
• Experience with working C-Level Executives  
• Advanced communication skills across all levels and channels
• Experience with the setting up and management of virtual meeting platforms such as Zoom, Webex, and conference calls
• Familiarity with CRM platforms (Salesforce)
• Familiarity with Nexus - Briefings platform 
• Experience developing and editing internal and external documentation, templates and document management systems
• ​​Flexibility to stay to support happy hours or customer dinners beyond regular work hours, 2-3 times a month, as executive briefings may occasionally run past schedule.
• Extremely detail-oriented and organized, keeping projects, meetings and teams on schedule and never missing a beat
• Enjoys working in a fast-paced environment; Able to work independently under time constraints to meet deadlines

Desired:

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Google Suite, BriefingSource, Nexus and Airtable.

Location

This role will be remote; however, the candidate needs to reside in driving proximity to the SF office.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

• Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C. : $84,320 - $105,400.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $89,280 - $111,600.
• Based in the San Francisco Bay area, California: $99,200 - $124,00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  
  

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until November 01, 2024 but may change based on business needs.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.