Experience Program Lead

As an Experience Program Lead, you will educate, support, and collaborate with business stakeholders in the “customer journey” creation, assessment, and improvement processes. You will lead current and future state experience journey mapping workshops to identify and address opportunities for our business customers. You will partner in the creation of personas and inspire teams to design innovative, inclusive, and contemporary experiences that consider and include next-best actions (NBAs) throughout.

You Are

You are a self-starter who can manage end-to-end program execution with partners across various levels and areas of the organization. You thrive on collaboration and take pride in getting initiatives over the finish line. You can see the big picture and distill it into the steps required to bring it to life while modeling a consumer-centric approach to all initiatives. You are comfortable autonomously making decisions, steering the conversation, and offering recommendations based on standards.  You are committed to driving Guardian's transformation to becoming a consumer-first company and are dedicated to ensuring our consumers have a voice in every discussion.

You Have

• Individual Markets Experience Preferred
• Journey and/or process mapping/documentation experience (preferred)
• Microsoft Office products and PowerPoint specifically expertise
• Demonstrated success partnering with stakeholders to implement and complete initiatives
• Program management skills and experience
• Working knowledge of the insurance industry,  and Guardian products (preferred)
• The ability to influence without authority, coordinate group collaboration and hold colleagues accountable for deliverables
• Excellent organizational and communication skills
• The ability to lead and execute with minimal supervision
• The capacity to multi-task and lead various key initiatives simultaneously

You Will

• Lead business stakeholders in the customer journey mapping processes
• Support administrative and operational needs of the Consumer Advocacy Team
• Bring together Guardian teams around a common goal
• Guide solutions throughout processes that include next-best actions
• Govern consumer experience initiatives to best practice standards
• Work closely with team members to implement real consumer feedback

Location:

• This role is hybrid out of our Bethlehem PA or Hudson Yards Hub

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.