Executive Director, Fraud Strategy (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $195,000.00 and $235,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

JOB SUMMARY:

As Executive Director of Fraud Strategy, you are responsible for developing and building the fraud strategy for Jenius Bank. You will be accountable for meeting fraud loss performance goals, balancing customer experience, managing risk, and ensuring compliance. You will be the primary influencer for all things fraud across Jenius Bank. You will also manage the relationship with Manubank and SMBC for Jenius Bank consumer fraud, including deposit, loan, and credit products.
 

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Build, scale, and lead a world-class Fraud Strategy team for loans, deposits, and credit card products that balances fraud mitigation with customer experience.
• Develop and deliver the fraud roadmap for Jenius Bank.
• Deliver outstanding team performance through talent acquisition, associate development, and inspiring leadership.
• Establish and track OKRs and KPIs for Jenius Bank Fraud, including a daily understanding of performance.
• Ensure loss management, integration, and collaboration across product, operations, technology, risk, and compliance.
• Ensure operational excellence through process and controls design, procedure adherence, and quality assurance.
• Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Forecast losses and staffing needs to align with the fraud roadmap.
• Report on fraud performance to senior executive leadership on a regular cadence.
• Recommend and drive long-term, strategic initiatives, and projects in support of minimizing fraud losses while providing a positive user experience

JOB SPECIFICATIONS:

• An inspiring leader and evangelist for preventing fraud and mitigating risks.
• 15+ years working in fraud roles, with 10+ years in people management directly managing fraud teams.
• Expertise in fraud tools and strategies for deposit, loan, and credit card products.
• Key contributor to bank-wide goals and metrics. Sets clear objectives and controls to measure performance, monitor risks, and deliver results.
• Expertise in analytics and modeling, including machine learning and artificial intelligence.
• Data-driven with the ability to derive your own answers from large data sets, as well as the ability to work strategically and steer the business vision within Jenius Bank, Manubank, and SMBC.
• Experience in regulated financial services, with review of such activities as payments (ACH Debit, etc.), P2P money movement, disputes, chargebacks, AML, and compliance frameworks such as KYC/CIP.
• In-depth knowledge of the financial services/banking regulatory environment: FACT Act, Bank Secrecy Act, Suspicious Activity Reporting (SARs), Reg E, FINRA/SEC, etc.
• Master-level communication and influence skills with C-level and other senior-level executives.
• Must be able to deal with ambiguity, effectively cope with change, and shift gears comfortably.
• Mentor to your team, working to develop them while holding them accountable, providing current, direct, complete, and actionable positive and constructive feedback to your team and peers.

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.