Executive Director, Digital Innovation & Commercial Enablement​ (Remote)

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Job Description

The Executive Director, Digital Innovation & Global Commercial Enablement leads the development and execution of the digital strategy for the global commercial organization, encompassing all capabilities, platforms, systems, and data implementation. This role is responsible for ensuring the commercial business has the best-in-class digital tools and resources to drive successful omnichannel engagement with HCPs, patients, and other stakeholders. This includes a must-have focus on leading the implementation and optimization of omnichannel capabilities, leveraging AI, machine learning, and other advanced technologies to create personalized and impactful customer journeys. Furthermore, this role will act as a key driver of digital innovation across the broader enterprise, identifying opportunities and fostering a culture of experimentation and transformation. 

Essential Functions

• Global Commercial Digital Strategy & Execution: 

  • Develop and implement the global commercial digital strategy, aligning it with overall business objectives and ensuring seamless integration with the enterprise digital vision. 

  • Oversee the selection, implementation, and management of all digital platforms and systems supporting the global commercial organization, including CRM, marketing automation, content management, and analytics platforms. 

  • Lead the development and execution of global omnichannel strategies, leveraging data-driven insights and advanced technologies like AI and generative AI to personalize customer interactions and optimize engagement across all channels. 

  • Champion the use of data and analytics to drive commercial decision-making, ensuring data quality, accessibility, and effective utilization across the global commercial teams. 

  • Collaborate with regional and local commercial leadership to understand their specific needs and tailor digital solutions accordingly. 

  • Manage the budget and resources allocated to global commercial digital initiatives, ensuring efficient and effective utilization. 

  • Monitor and report on the performance of global commercial digital initiatives, tracking key metrics and demonstrating ROI. 

• Enterprise Digital Innovation: 

  • Identify and evaluate emerging digital technologies and trends, assessing their potential impact on the enterprise and recommending opportunities for innovation. 

  • Foster a culture of digital innovation across the organization, promoting experimentation, collaboration, and knowledge sharing. 

  • Partner with business leaders across the enterprise to understand their challenges and explore potential digital solutions. 

  • Lead the development and execution of enterprise-wide digital innovation projects, ensuring alignment with the overall digital strategy and delivering measurable business value. 

  • Collaborate with IT and other relevant teams to ensure seamless integration of new digital technologies, solutions, and data. 

• Team Leadership: Build, mentor, and lead a high-performing team of IS professionals who are focused on delivering value to the commercial business units. Promote a culture of continuous learning, collaboration, and innovation within the IS department.

• Strategic Planning: Develop and implement IS strategies that align with Commercial priorities, focusing on driving digital transformation and optimizing customer experience.

• Business Partnering: Act as the key business partner for Commercial leaders, providing expert advice and guidance on systems, processes, and technologies. Partners with business functions to develop, maintain, and communicate aligned IS strategies while overseeing implementation of IS projects in support of the strategy. Maintains a pulse on industry technology trends/initiatives and communicates to appropriate business and IS staff. Serves as a thought leader and change agent to drive results.

• Business Knowledge: Develops a detailed understanding of related business processes to serve as subject matter expert on behalf of business stakeholders as new technology solutions and enhancements are implemented. Applies knowledge of the pharmaceutical industry, maintains awareness of the competitive environment, and exhibits knowledge seeking and sharing best practices.

• Project Management: Lead the execution of high-impact projects, ensuring that technology solutions are delivered on time, within budget, and in line with business requirements. Oversee project teams and manage vendor relationships.

• Portfolio and Budget Management: Manages the Commercial project portfolio, ensuring strategic alignment with organizational goals and effective prioritization of projects while sustaining the technology ecosystem for optimal execution.

• Digital Transformation: Champion the adoption of new technologies, tools, and platforms that enhance business processes, improve customer engagement, and support data-driven decision-making.

• Cross-functional Collaboration: Foster strong relationships with senior leadership across commercial, marketing, sales, and other departments to drive alignment and ensure that technology solutions are integrated seamlessly into business operations.

• Change Management: Lead change management efforts to ensure smooth adoption of new IS solutions and technologies across the commercial organization, while minimizing disruption to business operations.

• Stakeholder Communication: Regularly communicate with executive leadership on IS-related matters, including project progress, risks, and opportunities. Ensure alignment of IS initiatives with the overall business strategy.

Essential leadership skills necessary to shape Jazz’s future require the ability to:

• Navigate complexity and unpredictability

• Scale for growth

• Live our values, shape our culture

• Lead strategically and operationally

• Demonstrate emotional intelligence and learning agility

Required Knowledge, Skills, and Abilities

• Served as an IS/IT business relationship manager or IS/IT consultant within a life sciences organization with a proven track record of delivering business and technical solutions. This includes leading business process improvement initiatives and leading the selection and deployment of new technologies.

• Managed projects and services related to software technology implementations or enablement of technology capabilities.

• Robust project management experience in an international, team-oriented cross-functional environment.  Managed project teams of varying size and resource mix / skill sets.

• Organizational change management experience, leveraging key change management principles and tools for the rollout of new capabilities and introduction of change to the business.  In addition, drove the adoption of new business processes and supported IS capabilities.

• Experience managing internal and external teams to deliver solutions leveraging mobile, cloud, business intelligence, portals, web, and other emerging technologies.

• Experience in Agile SDLC methodologies. Instills an Agile and continuous improvement culture.     

• Vendor management experience including vendor evaluation / selection, due diligence, contracting, and performance management.  Fosters partnerships and contracts which result in competitive investment for Jazz and maximizes the efficiency of vendor performance.

• Managed financials for projects and IS operations.

• Proven leadership skills motivating teams to attain critical goals in a dynamic environment with competing priorities and changing deadlines. 

• Team builder/player able to work effectively with others across global teams

• Ability to build strong working relationships across all levels throughout an organization.

• Highly developed interpersonal, oral and written communications, presentation, negotiation, facilitation, and leadership skills with a commitment to internal/external customer responsiveness. 

• Flexible and adaptable process-oriented work style; strong demonstrated work ethic that emphasizes customer focus, quality, and continuous improvement.

• Conceptual and analytical thinker; able to understand, analyze, and synthesize complex business and technology issues and strategies. 

• Highly effective presentation skills enabling the business functions and senior management to clearly understand how technology solutions will deliver expected benefits.

• Ability to effectively facilitate meetings (e.g., status meetings, functional requirements gathering, process flow development workshops, end user training, etc.)

• Well organized with the ability to manage/prioritize multiple concurrent projects (often with changing timelines and dependencies) in a matrix team environment.

Required/Preferred Education and Licenses

• Bachelor’s degree in related technical or business discipline is required. Experience in the pharmaceuticals, biotech, or medical device industry is required.

• At least 10 years of experience in IT leadership roles, with a focus on business partnering and delivering technology solutions to commercial business units. Experience in the commercial or retail industry is highly desirable.

• Proven ability to lead cross-functional teams, manage large-scale IT projects, and influence senior executives. Strong business acumen with the ability to translate business needs into effective technology solutions.

• In-depth knowledge of IT systems, digital transformation, cloud solutions, CRM platforms, eCommerce, data analytics, and emerging technologies relevant to the commercial space.

• Exceptional communication and interpersonal skills, with the ability to build relationships with both technical and non-technical stakeholders at all levels of the organization.

• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions that support business goals.

• Demonstrated expertise in managing complex projects, including the ability to manage budgets, timelines, and resources effectively.

• Experience leading change management efforts related to IT systems and processes in a business environment.

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

FOR US BASED CANDIDATES ONLY
 

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is:

Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.

At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan. 

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html