Event Support Specialist (Contract April 1st - December 5th, 2025)

 

Position Description

 

Position/Title:  Event Support Specialist (contract) April 1st - December 5th, 2025 Department: Event Technology and Registration  Reports to: Sr. Director, Attendee Support Location: Remote Employment Type: Full-time, Hourly, Non-Exempt Travel Requirements: May include up to 5% (travel required Nov. 28-Dec. 5th) Application Deadline: Applications close February 21, 2025  WHO WE AREOpus Agency is a future-forward full-service Global Events Agency with over 325 team members in the United States and the United Kingdom. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As an Event Support Specialist, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.

WHAT WE ARE LOOKING FOR The Event Support Specialist plays a key role in executing event registration support for large-scale corporate events. Responsibilities include responding to attendee inquiries via email and phone, processing registration requests, and managing hotel reservations. This role requires exceptional communication skills, attention to detail, and the ability to navigate event technology platforms. Daily tasks include: 

• Managing attendee support emails
• Processing ticket cancellations, transfers, and registration requests
• Updating hotel reservations
• Providing clear, professional communication with attendees, clients, and vendors

 YOU SHOULD HAVE 

• Previous experience in events, group meetings, and/or hospitality
• Excellent written communication skills
• Strong customer service and problem-solving abilities
• Ability to quickly learn and navigate event technology platforms
• Attention to detail and organization
• Professional presence
• Ability to manage multiple tasks efficiently
• Ability to work independently and resourcefully 
• Ability to maintain high levels of confidentiality

 ESSENTIAL RESPONSIBILITIES 

• Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings
• Respond to attendee inquiries via email and phone with professionalism and clarity
• Maintain thorough knowledge of event registration processes 
• Serve as a liaison between attendees and event management, specifically regarding platform issues
• Support event managers in training new team members 
• Complete tasks as assigned by event project managers
• Ensure all proprietary information remains confidential
• Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5)
• Assist in tracking accessibility requests, meal preferences, and other attendee needs

 SUPERVISORY RESPONSIBILITIES None COMPETENCIES 

• Event Technology – Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred
• Strong Communication Skills – Excellent written communication abilities
• Customer Service & Hospitality – Professional, service-oriented approach to attendee and client interactions
• Problem-Solving & Critical Thinking – Ability to troubleshoot issues and provide effective solutions
• Time Management & Multi-Tasking – Prioritizing multiple projects in a fast-paced environment
• Attention to Detail – Ensuring accuracy in registrations, communications, and event logistics
• Collaboration & Teamwork – Working cross-functionally with internal team, vendors, and stakeholders
• Adaptability & Flexibility – Adjusting to last-minute event changes with a positive, solution-driven mindset
• Process Improvement & Initiative – Identifying opportunities to enhance efficiency and event operations
• Positive Energy & Team Contribution – Bringing a bright attitude that uplifts the team and fosters a collaborative, positive work environment

 WHAT YOU CAN EXPECT IN RETURN  

• Temporary position with potential for contract extension or conversion
• A collaborative, inclusive and enthusiastic team
• Flexibility in work schedules

 HOW WE’LL TAKE CARE OF YOU Our job titles may span more than one career level. The starting compensation for this role is between $25.00/hour and $30.00/hour. Our ranges are based on third-party national average market compensation analysis. The actual compensation is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The compensation range is subject to change and may be modified in the future. 
NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.  PHYSICAL REQUIREMENTS:  Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.  The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.   OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  #LI-Remote Apply