EUC Operations Lead

Job Information
Job Title: EUC Operations Lead 
Job Requisition ID: 60861
Ministry: Technology and Innovation
Location: Remote across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: September 11, 2024
Classification: Systems Analyst 3 
Salary: ​$3,199.50 - $4,237.85/ Bi-weekly ($83,506 - $110,607/year)
 

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx.

The Technology Support and Operations Division uses a one-government approach to Information Management and Technology (IMT) governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual business partner needs. This broader lens facilitates enhanced data sharing, collaboration, reduction in data duplication and innovation support to ensure effective IMT solutions and service delivery across the government to provide better services to Albertans.
 

Role Responsibilities

Reporting to the End User Computing (EUC) Manager, the Operations Lead is a critical role in leading the way in how End User Computing services are managed and improved, as a core service, within the GoA. This position plays a critical role in shifting EUC services from a technical service offering to user-centric service offering that provides high-business value and increases user performance within the workplace to enable business partner outcomes.

The Operations Lead provides oversight and guidance to the End User Computing team; works with other Information Management and Technology (IMT) and business teams; provides leadership and direction to cross- functional project teams and contributes in the review, development and implementation of divisional service management processes that ensure consistent service management practices are utilized across government.

 

The Operations Lead is responsible for day to day planning, coordination, and prioritization of work assignments within the Operations Team. The Operations Lead has a broad scope of services that reaches across all GoA Users and has a significant impact to government ministries at all levels.  The End User Computing Service is comprised of a portfolio of components and supporting services including, but not limited to, desktop hardware, software management, desktop imaging and core application packaging and deployments, VIP support services, mobile computing IT bars, mobile device management, network print support and boardroom support services.
 

Responsibilities:
 

Some of the role’s responsibilities include, but are not limited to:

• Staff Leadership
• Service Operations Ownership
• Service Evolution
• Service Level Management
• Financial Management

To be successful in this role, you must demonstrate excellent: 
 

• Problem/Incident Management skills
• Supervisory/leadership/coaching skills 
• Communication skills
• Change Management skills 
• Attention to detail/Organizational skills 
• Enterprise Service Management skills
• Relationship/Rapport building skills 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf
 

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
   
• Develop Self and Others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
   
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
   
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
   
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
   
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:
 

• University graduation in Computer Sciences or a related field. 
• 4 years of progressive leadership and technical experience in the IT field, specifically related to the technologies and responsibilities of this position:
  • Enterprise Service Management
  • Incident/Problem Management
  • Leadership/Supervisory/Coaching
  • Change Management

Equivalencies:  
Equivalencies are considered on the basis of: 
 

• A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six years related experience; Or
• A related one-year certificate from a recognized post-secondary institution and seven years related experience.

Assets:
 

• ITIL Certification. 
• Service Level/KPI Management experience. 
• Vendor/Contract Management experience. 
• Continuous Improvement/Service Evolution experience.
• Experience in assessing new opportunities and performing necessary due-diligence around technical, operational and financial impacts. 
• Superior IT technical aptitude to guide the operations and to define road maps for in scope EUC services. 
• Experience with Enterprise Service Management.
• Experience collaborating with the technical project teams and business partners to collect, clarify, and translate technical details into practical, informative messages and forward direction.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position.

Hours of Work: 36.25 hrs/week - Monday to Friday

Location: Remote across Alberta.
You must reside in Alberta to work remotely. 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Final candidate will be required to undergo security screening.

Cover Letter: Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Resume: For Employment Experience, please indicate duration of employment (month, year). Please specify employment status (i.e., Casual, part-time, or full-time)
Ex: Youth Worker, Jan 2006 - June 2009, Part-time (three 8 hr. shifts/week)

For any Post-Secondary Education:
Please specify your major and length of program and the year you graduated.
Ex: Bachelor of Social Work, 4-year Degree (Graduated 2017)

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees:
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs.
   

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott, TAS Administrator at Michelle.Elliott@gov.ab.ca.