ERP Systems Analyst Specialist

US FL ORL Virtual

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the role: 

Advanced professional role having broad expertise or unique knowledge. Uses professional concepts in developing resolution to critical issues and broad design matters. Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Develops, documents, and implements standards, guidelines, direction, and education on process/procedures for staff. Assigned to the most highly visible, sensitive, and critical systems. Requires a minimum of eight plus years of experience with a leading ERP system.

What you will be doing:

  • Experienced on CRM/CPQ applications platform and can work as a functional consultant on multiple applications like Oracle/ Dynamics CRM / CPQ Custom applications.
  • Fully understanding the recommended designs and collaborating with the solution engineers to understand the business process flows.
  • Ensure performing rigorous testing of the developed user stories and run an E2E system integration cycle for testing signoff.
  • Ensure creating a testing scenarios sheet for integrated applications that can be used for the PROD release.
  • Work collaboratively with development team to understand business process flow and ensure to deliver the CRM/CPQ projects on time.
  • Active speaker on daily standups and raise the alarm if see any risk or challenge. 
  • 100 % availability (Can be on standby) during the monthly PROD release. 
  • Ensure to have at least three CRM (Oracle / Dynamics) training courses in the year and good to have a certification for fundamentals related to CRM. 
  • Identifying the root cause of the defects logged business based on priority.
  • Takes proactive measures to ensure optimal application and system performance and works with CRM Systems Architect to address any performance issues.
  • Coordinates with ERP Business analysts and/or other internal professionals to define detailed requirements, analyze business needs and validate solutions with clients and translate into configuration and/or customization technical design along with CRM team.
  • Provides new and innovative alternative ideas for CRM/ CPQ system and application challenges.
  • Analyzes user requirements to determine CRM/CPQ systems configuration and/or customization, evaluates business need for system customization`s,
  • Analyzes systems specifications and uses the latest analysis tools to represent business/ processes in a system solution.
  • Play the role of functional consultant that can create forms / business reports as per business needs.
  • Given an opportunity, should be open to learn OOB configuration and customization on CRM/ custom applications platform.
  • Should be open to stretch into multiple areas and should be aspirational to learn new platforms.

What you will need:

  • Bachelor’s degree in computer science or information technology or the equivalent combination of education, training, or work experience.
  • Good understanding of CRM modules like Sales/ CPQ, system customization and use of recognized best practices
  • Working knowledge of business process flows in an CRM system
  • Requires experience in full life cycle development with an emphasis on incremental, iterative development and deployment
  • In-depth knowledge of CRM system development tools and languages is required, as well as an in-depth knowledge of ERP system configuration and security
  • Strong analytical, statistical and problem solving skills
  • Ability to utilize judgment in decision making process and decisions related to job tasks
  • Communicates ideas both verbally and in written form in a clear, concise and professional manner
  • Ability to understand and apply technical concepts
  • Ability to solve problems using learned techniques and tools
  • Team skills, including the ability to establish and maintain effective working relationships
  • Flexibility, versatility, dependability


What we offer you: 

  • A competitive salary and attractive benefits package.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • A modern, international work environment and a dedicated and motivated team.
  • The chance to work on some of the most challenging, relevant issues in financial services & technology.
  • A broad range of professional education and personal development possibilities – FIS is your final career step!

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $99,830.00 - $167,700.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.



Job Profile


United States


Competitive compensation Competitive salary Exciting career opportunity


Analytical Business Analysis Communication Computer CPQ CRM Dynamics CRM ERP system Financial Services Oracle Sales System Integration Testing Training

  • Analyze user requirements
  • Collaborate with solution engineers
  • Create forms/business reports
  • Create testing scenarios
  • Develop, document, and implement standards
  • Ensure optimal application performance
  • Identify root cause of defects
  • Learn OOB configuration
  • Perform rigorous testing
  • Testing
  • Work collaboratively with development team

8 years


Bachelor's degree Computer Science Finance Information Technology