ERP Systems Analyst Specialist

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the role: 

Advanced professional role having broad expertise or unique knowledge. Uses professional concepts in developing resolution to critical issues and broad design matters. Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Develops, documents, and implements standards, guidelines, direction, and education on process/procedures for staff. Assigned to the most highly visible, sensitive, and critical systems. Requires a minimum of eight plus years of experience with a leading ERP system.

What you will be doing:

• Experienced on CRM/CPQ applications platform and can work as a functional consultant on multiple applications like Oracle/ Dynamics CRM / CPQ Custom applications.
• Fully understanding the recommended designs and collaborating with the solution engineers to understand the business process flows.
• Ensure performing rigorous testing of the developed user stories and run an E2E system integration cycle for testing signoff.
• Ensure creating a testing scenarios sheet for integrated applications that can be used for the PROD release.
• Work collaboratively with development team to understand business process flow and ensure to deliver the CRM/CPQ projects on time.
• Active speaker on daily standups and raise the alarm if see any risk or challenge. 
• 100 % availability (Can be on standby) during the monthly PROD release. 
• Ensure to have at least three CRM (Oracle / Dynamics) training courses in the year and good to have a certification for fundamentals related to CRM. 
• Identifying the root cause of the defects logged business based on priority.
• Takes proactive measures to ensure optimal application and system performance and works with CRM Systems Architect to address any performance issues.
• Coordinates with ERP Business analysts and/or other internal professionals to define detailed requirements, analyze business needs and validate solutions with clients and translate into configuration and/or customization technical design along with CRM …