Equipment Supervisor (Remote)

Who We Are:

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always guiding. Never restricting or judging.

What You’ll Be Doing:

This supervisor role is responsible for supervising the Compliance Equipment and Device Behavior Teams. In this capacity, the individual is responsible for the complete and accurate execution of all compliance equipment responsibilities. 

Duties and Responsibilities:

• Select, train, manage, coach, and develop high-performing team(s).
• Ensure personal and team accountability for complete, accurate, and timely execution of all Equipment responsibilities.
• Identify positive and negative trends and utilize data to make process adjustments accordingly.
• Leverage compliance systems, dashboards, and other tools to ensure on-time, accurate support for compliance needs.
• Ensure adherence to all SLAs, including but not limited to state-mandated repair/replace timelines.
• Support implementation of related rule changes to include leading process change and implementation efforts for areas of oversight.
• Resolve customer compliance equipment escalations while maintaining customer and state satisfaction.
• Proactively identify opportunities for streamlining team efforts, including identifying process redundancies, recommending automation opportunities and technology tools, and other best practices that improve the accuracy and efficiency of team efforts.
• Provide consistent feedback and development to all team members. Celebrate and reward individual successes. Utilize performance management steps, including critical conversations, performance improvement plans, and termination, to address individuals falling short of expectations of role.
• Serves as a role model for the Company Values and Standards of Behavior.
• As a people leader, effectively mentor, coach, and when necessary, enforce disciplinary action.
• Monitor and analyze device behavior data to identify irregularities or potential performance issues.
• Ensure effective tamper detection processes are in place, including timely review of alerts and appropriate follow-up actions.
• All other duties as assigned. 

Job Requirements:

• Minimum of three years and preferred five or more years in a formal leadership/management role within one of the following professional areas is required: compliance, data reporting, government relations, operations, or other ignition interlock environment.
• College degree preferred
• Professional experience in project management and/or process/policy development experience a plus
• Foster trust and communication among immediate team and stakeholders.
• Strong analytical skills and the ability to synthesize data, and identify process efficiencies and / or gaps.
• A high-level of accountability, adaptability, and the ability to multitask while remaining detailed oriented is required. 
• Strong computer skills including but not limited to a high-level of experience using MS office (particularly Excel) and Power BI. Must also be willing and able to learn to use a variety of unique technology tools and systems required to support the Compliance Department.
• Occasional travel may be requested for business need. 

Why work for us?

Check out this list of a few of the many good reasons why we are a Top Workplace:

• Salary range is $67,425.00 to $87,000.00/yr + potential 5% annual bonus incentive + 401(k) + benefits.
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally–and 2025 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:

• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training & Development
• And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

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