Epic Credentialed Trainer

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

FLSA Status: Non-Exempt

Compensation: Starting at $33.00 per hour

Work Location: Riverside, California. Hybrid position. Required onsite 2X a week.

Travel: No

Benefits Eligible: Yes

People Manager: No

As an Epic Credentialed Trainer at Hummingbird, you’ll play a crucial role in ensuring the effective adoption and use of Epic by providing hands-on instruction and continuous support to end users. This position focuses on delivering training and offering ongoing assistance to maximize user proficiency and efficiency. Collaborating with your Principal Trainer, you will contribute to the design, development, and implementation of training initiatives that directly impact the quality of patient care.

Responsibilities

Training Delivery

• Conduct new hire and continuing education training sessions for clinical and some knowledge of non-clinical end users in live and virtual classroom and office settings.

• Assist with administering proficiency assessments and class evaluations, providing input for continuous improvement.

• Support accurate tracking of end user attendance, course completion, and testing in the Learning Management System (LMS).

• Assist in setting up and dismantling training classes, ensuring the availability of necessary supplies.

• Support Super Users and end users on application and workflow content and best practices to enhance proficiency and performance.

• Assist in testing and updating training delivery collateral under supervision from the Principal Trainer or Training Manager.

User Support and Troubleshooting

• Assist in triaging Epic help requests, ensuring requests are appropriately routed.

• Provide support for training issues in accordance with contracted SLAs.

• Collaborate with application analysts to identify and resolve issues.

• Proactively engage with end users, capturing details and troubleshooting steps for issue resolution or escalation.

• Seek guidance from more experienced team members when significant end user issues arise.

• Assist in auditing data, troubleshooting, and tracking training-related issues.

• Assist in creating tip sheets following established content development standards.

Required & Desired Skills

Required Skills and Experience

• 1+ years of experience as an RN, LPN, or MA. Ideally an Epic super user, Epic credentialed trainer, or other systems training experience.

• Currently credentialed in an Epic application, or able to successfully complete a customer-specific credentialing program within three months of hire.

• Knowledge and experience with healthcare information systems, preferably Epic.

• Ability to train healthcare system staff on Epic applications in a virtual or onsite environment.

• Ability to deliver technology training using multiple resources simultaneously (Microsoft PPT, Word, and Teams; Epic; internet)

• Ability to assess learner understanding and effectively address knowledge gaps using appropriate strategies for an adult learning environment.

• Ability to adapt to changing curriculum.

• Proficient with Microsoft Office Suite, email, intranet, internet, and other systems.

• Can coordinate multiple priorities and issues effectively.

Desired Skills and Experience

• Familiarity with healthcare operations, medical information, and information technology.  

• Experience in training in an Epic enterprise implementation or post-live environment.

• Experience updating training collateral (tip sheets, quick start guides, lesson plans).

• Experience in content creation technologies and/or learning management systems.

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The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. 

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.
 

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