EPIC Client Systems Analyst III - Digital and Technology Partners - Remote

Epic Client Systems Administrator III - Digital and Technology Partners - Remote, Req#3018725

The Epic Client Systems Administrator III will be responsible for the installation, maintenance, and optimization of various Epic applications.

The ideal candidate possesses expertise in Microsoft Windows server administration that will allow them to effectively dig into the challenges presented by interactions between Epic components and the Windows Server ecosystem that those components interact with. The candidate must also demonstrate experience with and ability to contribute to key initiatives such as large-scale data center migrations and exits.
 

• Implementation and support of the client-server systems environment for Epic software such as Interconnect, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, System Pulse, Kuiper, and other Epic Windows based applications.
• Monitoring system performance, interpreting metrics, and troubleshooting issues as they arise before user-impact occurs.
• Reviewing related Nova notes and planning and executing appropriate actions before deploying Epic upgrades and updates. 
• Participation in cross-team efforts to resolve technical issues, chronic problems, and technology integration challenges throughout the health system.
• Developing, implementing, and maintaining the procedures, processes, and technology necessary to appropriately manage Epic deployment for large multi-hospital enterprise.
• Analyzing and reporting on key metrics required for capacity planning and performance management of critical servers and applications.
• Leading efforts to evaluate current systems and processes and propose strategic options and improvements.
• Working with project managers, architects, business analysts and other team members to define metrics and performance goals for the application.
• Provide support after hours when needed, participate in on-call rotation.
   

• Bachelors degree or equivalent experience
• Proven ability to work on a variety of projects
• Three to five years experience in a similar/related position
• Prior experience working in a health care environment
• Ten years combined experience in Epic Client System Management and Microsoft Server System Administration, and/or Epic EMR strongly preferred.
• The following certifications: Hyperspace (ECSA 101); Web Blob, Business Continuity Access, Epic Print Services (ECSA 102); Hyperspace Web, Interconnect, System Pulse (ECSA 105); MyChart, MyChart Mobile, EpicCare-Link (ECSA 110); Care Everywhere (ECSA 115)
• Expertise working with servers in a physical, virtual, and cloud environments including migrating workloads between platforms
• Microsoft Internet Information Services (IIS) administration
• Knowledge of networking concepts (load balancing, TCP/IP, DNS) 
• Sound customer service skills across all levels within an organization with an ability to communicate technical issues to non-technical users
• Ability to organize and plan work independently in a rapidly changing environment
• Experience with IT Service Management (ITIL and ITSM) is a plus
• Understanding of operations in a regulated industry preferably with experience address system requirements for Protected Health Information (PHI), or Personally Identifiable Information (PII).
   

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $99,200.00 - $148,800.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 297 - DTP Infrastructure Planning - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans