Enterprise Implementation Manager - Remote

WHO WE ARE

Pallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $21 million in funding from investors, including Bain Capital Ventures and Bessemer.

Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. We've eliminated data entry, integrated warehouse management, automated billing processes, and more. At Pallet, we provide end-to-end logistics visibility, control, and optimization. Our TMS and WMS offer the tools to enhance logistics operations, reduce costs, and improve customer satisfaction with faster and more reliable delivery times for logistic providers.

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet.

! This role is a US based remote position

ABOUT THE ROLE

Enterprise Implementation Managers will be the primary point of contact for Pallet’s largest customers. They’ll run the process internally and ensure that all parts of a go-live is tracked including data migrations, training, product gaps, integrations, and more. They’ll be responsible for mapping the core workflows of the customer in their current system and documenting how they’ll achieve them in Pallet. They will work with trainers, the mid-market implementation managers, to execute on the training program that they create. 

This person must be organized, have a strong ability to engage with customers and handle hot accounts, understand operational workflows, and lead a team internally to execute on complex implementations with internal and external stakeholders.

SOME THINGS YOU MAY BE WORKING ON

• Manage end-to-end integration of TMS and WMS for Pallet’s largest clients, ensuring seamless system transitions.
• Analyze and tailor operational workflows to enhance efficiency and alignment with Pallet’s solutions.
• Develop and execute comprehensive training for clients, ensuring effective use of Pallet’s platforms.
• Oversee data migration processes, maintaining integrity and compatibility between systems.
• Serve as the primary point of contact for issue resolution, managing escalations and maintaining project timelines.
• Maintain regular communication with stakeholders, including C-suite executives, to ensure alignment and satisfaction.

YOU HAVE

• Over 6 years of experience in roles such as Project Manager, Professional Services Manager, Senior Implementations Manager, or Consultant.
• Proven track record of managing complex, multi-month software implementations for user bases exceeding 100.
• Skilled in training large groups on complex software systems …