Enrollment Representative - Universal

Job Description

The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels, including phone, chat, email, and SMS. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families access quality education while working in a dynamic and collaborative environment.

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

• This is a temporary/contractor role that offers a 40-hour week at $15.75 hourly.
• We are hiring for cohorts in June – July.
• This is a Remote Worker position for U.S. residents of the 50 states, and D.C.

Certificates and Licenses: None required.

SUMMARY: The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels, including phone, chat, email, and SMS. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families access quality education while working in a dynamic and collaborative environment.

• This is a temporary/contractor role that offers a 40-hour week at $15.75 hourly.

• We are hiring for cohorts in June – July.

• This is a Remote Worker position for U.S. residents of the 50 states, and D.C.

Certificates and Licenses: None required.

Key Responsibilities:

• Customer-Focused Communicators: Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.

• Customer Service Excellence: Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building. Maintain high …