Enrollment Agent 1

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

 Opportunity 

As a Twin Enrollment Agent I, you will be the first human interaction for prospective members. Your role is to provide excellent customer service by helping these members schedule their onboarding visits. The schedule for this position will be Monday-Thursday 1pm-9pm CST and Friday 9am-5pm in your time zone. 

Responsibilities 

• Conduct scheduled calls to assist individuals in completing their enrollment in the health and wellness program.
• Answer inbound calls and assist prospective members with scheduling their lab and onboarding visits.
• Provide clear and accurate information as it relates to lab and onboarding appointment scheduling.
• Represent the company by setting a superior member experience as you are the first touch point in their journey.
• Verify prospective member information and ensure proper data entry into Twin systems such as Customer Relationship Management or Electronic Medical Record.
• Adhere to established call center procedures and protocols.
• Meet daily, weekly, and monthly KPIs, including call resolution time, quality scores, and member  satisfaction.
• Attend regular training sessions and update knowledge on the Twin programs and enrollment processes.
• Ability to stay positive, focused, and results driven  in a fast paced and constantly changing environment
• Additional duties as assigned

Qualifications 

• High school diploma or equivalent. Associate Degree preferred.
• 1 year of call center experience or customer service experience preferred in a healthcare setting
• Strong communication and interpersonal skills.
• Basic computer skills and familiarity with data entry. 
• Experience with various platforms such as Salesforce, Telephony platforms, Scheduling platforms, and EMR 
• Maintain high volume of inbound calls
• Bilingual (Spanish speaking) preferred
• Experience with EMR and lab vendor portals preferred
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits  

The compensation range for this position is $22.00-$24.00 per hour. 

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan