Engineering Manager, Application Engineering - Canada | Remote

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.   At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.   Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.   Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.  

As an Engineering Manager in Ada's Application Engineering group, you’ll be managing a team of 5-6 engineers and working very closely with product managers and designers to elevate Ada's AI Agent management experience. You will play a key role by cultivating a high-performing team and delivering the framework that allows Ada to scale the volume of Ada's knowledge base integrations. Additionally, your team will own Ada's Knowledge Base API and be responsible for ensuring Ada's knowledge retrieval performance is consistently improving.

About You

• You possess a robust product engineering mindset with a keen sense of prioritization, balancing speed and technical excellence.
• Familiarity with Python, Javascript, MongoDB, AWS systems or similar technologies.
• With 5+ years of experience managing and scaling engineering teams, you thrive in coaching and mentoring engineers to achieve excellence.
• Prior experience building APIs and knowledge of external LLMs.
• You demonstrate a strong ability to communicate and collaborate effectively with various levels of stakeholders.
• With a customer-obsessed approach, you are dedicated to delivering superior experiences and innovative solutions.
• Proficient in driving projects integrating complex systems and multiple technology stacks, you excel in environments requiring high adaptability and problem-solving skills.
• Experience in agile development environments, ensuring that your teams deliver on time and with high quality.
• Knowledgeable in modern software practices and tools, ideally with experience in AI technologies or knowledge systems.

Nice to Have:

• Familiarity with the challenges of integrating various data sources into cohesive user experiences.
• Data science/ LLM experience would be an asset

Outcomes

• Deliver an enhanced dashboard that empowers non-technical teams to configure and optimize powerful AI agents with ease.
• Lead projects focusing on the ingestion of a diverse range of knowledge sources and languages, enhancing the breadth and accuracy of our solutions.
• Improve the performance and quality of Ada’s knowledge retrieval capabilities, ensuring reliability and relevance in user interactions.
• Unify features across different product lines, creating a seamless user experience that supports business growth and customer retention.
• Directly contribute to Ada’s Mission, Vision and North Star by making our products more capable and accessible.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is $148,000 to $226,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

 

 

 

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About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

 

 

 

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