Engineer - Technical Support 1_HC
Remote
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description
Responsibilities
- Provide remote and on-site technical support for Diagnostic Cardiology.
- Use successful, effective field experience and knowledge to provide technical support to FEās, CSTās, and customers that may include both remote and onsite support.
- Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain āfield advisorā status.
- Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
- Utilize āGameplanā tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
- Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
- Support Material and Purchased Service cost improvement initiatives for the modality.
- Within project engagement, act as a change agent/ field ""advisor"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
- Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth.
- This may include leveraging service capabilities by increasing the number of customer systems connected to the internet to improve remote troubleshooting and remote fix rates.
- Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
- Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
- Identify field process improvements such as pre
- PM work, PM cycle time, remote TTR work, field
- based ā¦
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Legal authorization to work in the U.S. is required Remote U.S. based U.S. based positions only
Benefits/Perks401(k) Plan Accident Insurance Career opportunities Challenging careers Competitive benefits package Competitive compensation Dental Global strength and scale Life, disability, and accident insurance Medical Medical, Dental, Vision Paid Time Off Professional development Tuition reimbursement Vision
Tasks- Collaboration
- Maintenance
- Resolve customer issues
- Serve as subject matter expert
- Technical Support
- Troubleshooting
Biomedical Engineering Cardiology Collaboration CRM Customer Satisfaction DICOM Digital solutions Engineering Field Support Installations IT Maintenance Networking PACS Process Product engineering Reliability Repair Service Service Excellence Technical Support Technology Training Troubleshooting
Experience5 years
EducationAS Associates Bachelor's Biomedical Engineering Business GED High school diploma High school diploma/GED Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9