Engineer - Technical Support 1_HC

Job Description SummaryGE Healthcare is the global industry leader in cyclotron and radiochemistry systems. As a Radiopharmacy Cyclotron Service Support Engineer, you provide daily support to GE Healthcare field engineers and direct to customers. You will also provide service at customer sites for the North American customer base. On-site service includes equipment installation, GE-initiated field modifications (FMI's), Preventative Maintenance (PM's), and emergency corrective actions when needed. While this role is focused on cyclotrons, an ideal candidate will also have experience maintaining GE chemistry systems such as the Tracerlab FX Series and Fastlabs. This role provides you with the full life-cycle service experience, as well as opportunities to gain perspective from local GE peers and customers.

Job Description

Essential Responsibilities:

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment

• Completing Preventative Maintenance and Field Modification Instructions in a timely manner

• Solve cyclotron, chemistry synthesis, and FDA documentation issues for customer, and improve customer satisfaction

• Applications training for advanced customers

• Updating product manuals and technical publications

• Certify cGMP installation and preventive maintenance of GE PETtrace cyclotrons and various chemistry synthesizers

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

• Maintaining tools and test equipment properly and ensuring they are calibrated

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multi-functional system fixes

• Ensure timely dispatch closure (if applicable)

• Willing to travel 60-70 % and sometimes with short notice

• Flexible work hours required: includes overnight, on-line center support shifts and weekend service at customer sites if scheduled

• Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

• Complete all planned Quality & Compliance training within the defined deadlines

Qualifications/Requirements:

• 5+ years’ experience of working with and/or servicing GE PETtrace cyclotrons.  Ideally experience would also include radiochemistry synthesis modules, to include (but not limited to) various TRACERlab FX and FASTlab/ FASTlab 2 systems

• Bachelor's degree in engineering preferred but will consider experienced non-degreed individuals with an established background in cyclotron maintenance.

• Ability to understand and follow mechanical schematics and electrical wiring diagrams

• High degree of flexibility, highly motivated with ability to work under pressure

• Strong verbal and written interpersonal communication skills, ability to work with teams and customers

• Team player, cooperative, interested in further development

• Willing and able to travel 60-70%, mostly in the North America, but the job will include global customer locations in support of critical escalations

• Excellent computer skills

For U.S. based positions only, the pay range for this position is $89,760.00-$134,640.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: December 26, 2024 Apply