Engagement Specialist

Job Information
Job Title: Engagement Specialist 
Job Requisition ID: 60062
Ministry: Technology and Innovation
Location: Remote across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: September 4, 2024
Classification: Program Services 3 Market Adjustment
Salary: ​$2,626.89 to $3,448.73 bi-weekly ($68,562 - $90,012/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms and services that are better, faster and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans.  

The Engagement branch within DDD is accountable for engaging with GoA ministries and stakeholders to identify opportunities to transform government services to better serve Albertans. The branch partners with ministries to identify and shape digital service transformation opportunities and develop Ministry Digital Roadmaps.

Role Responsibilities

The Engagement branch is looking for an Engagement Specialist to support the digital redesign of government services using agile delivery approaches by building and maintaining relationships through ongoing engagement. This position reports to the Ministry Engagement Lead.

The responsibilities of this role includes:

• Working with key ministry partners, cross functional teams and stakeholders to encourage the exchange of information, ideas, or innovation, and to promote an atmosphere of shared effort to understand user needs that aligns to ministry business plans and commitments.
• Engaging ministry partners to deliver digital services to Albertans with a Citizen Centric Approach (e.g., Product Delivery Model, Agile delivery approaches, Human Centered Design).
• Conducting research on innovative trends in key business value chains and how emerging and advanced technologies are addressing trends that may improve GoA services.
• Helping modernize government service delivery by promoting emerging technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), Mobile Applications, Universal Design, Cloud and other modern approaches to ministry partners. 
• Identifying and defining innovative opportunities for digital transformation to improve and deliver GoA services.
• Working with other divisional cross-functional teams to identify, assess, and confirm GoA service opportunities.
• Facilitating pre-discovery activities alongside ministry partners to better understand and articulate the opportunities available to support ministries in service innovation.
• Documenting and developing opportunities, business cases, Negotiated Request for Proposals, status reports and other artifacts as required.

To be successful in this position, you will demonstrate:

• Knowledge of and ability to apply project management skills.
• Knowledge of and ability to apply principles of change management.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Build Collaborative Environments: Promotes collaboration and positive relationships (even in challenging circumstances) within and across groups and builds commitment to reach desired results.
• Creative Problem Solving: Continuously engages others to scope and solve issues and find the best solutions. Encourages debate and idea generation from across the organization.
• Develop Networks: Considers how changes might impact colleagues, clients, and stakeholders, and actively seeks their input and/or involvement regarding those changes.
• Drive for Results: Sets and accomplishes goals and priorities in order to deliver outcomes consistent with Government direction, departmental objectives, and public expectations.
• Systems Thinking: Consistently takes a holistic and long-term view of challenges and opportunities at multiple levels across related areas.

Qualifications

Requirements:

• University degree in a related field such as Commerce, Arts, or Technology. 
• Two (2) years of related progressively responsible experience.
• Experience in consultation and engagement with senior management.
• Experience leading complex projects and engagements or change management initiatives.

Equivalencies:

• A two-year diploma in a related field plus four (4) years related experience.
• A one-year certificate in a related field plus five (5) years related experience.

Assets:

• Experience in user-centered digital delivery.
• Knowledge of Agile delivery approaches.
• Effective communication, presentation, and analytical skills.
• Strong facilitation and consultation skills, working with diverse audiences.
• Well-developed analytical and evaluation skills.
• Well-developed teamwork and collaboration skills, working with cross-functional teams.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position    

Hours of Work:  7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Remote across Alberta

This position is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Pension plans:
  • Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Sam Thomas Mathew at Sam.Thomasmathew@gov.ab.ca.