EMR Systems & Support Analyst II

Location: Remote, US

POSITION SUMMARY:

The EMR Systems and Support Analyst II will participate in projects and assist in the development, support and functionality roll out of an Electronic Health Record system and supporting IT systems. The EMR Systems and Support Analyst II assists Natera in optimizing their workflow processes through building applications that are tailored to meet the laboratory’s needs. They will learn the EHR system’s capabilities and functional use and apply their knowledge of workflows to assist in the implementation of a system that meets process needs.

PRIMARY RESPONSIBILITIES:

• Develop deep understanding of Natera’s users to deliver an outstanding user experience
• Solicit customer feedback and funnel new requirements and product changes back into software development
• Participation in all phases of the system development life cycle including development of use cases and evaluation of software solutions.
• Research to develop, configure, and modify moderately complex information systems.
• Create documentation of business requirements, current and future state workflows.
• Design, configure, test, debug, document, and maintain program/application configurations.
• Coordinate all testing phases of associated applications during implementations and upgrades.
• Support existing functionality with further expansion to other Natera groups where necessary.
• Develop strong relationships with end user communities, customers, and business partners.
• Become a product expert and subject matter expert on Natera’s deployed EMR software products
• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

 

QUALIFICATIONS:

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
• Minimum 5 years of direct experience
• EMR Analyst Certification preferred but not required EMR (training will be provided)

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs.

• Highly organized with ability to multi-task.
• Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments.
• Healthcare/Biotech industry experience – Highly preferred
• Excellent analytical and organizational skills
• Excellent oral and written communication skills
• Ability to work independently and as a team member across multiple teams
• Ability to develop, document and ensure adherence to technical standards
• Ability to independently research and perform analysis to resolve complex issues
• Ability to understand customer requirements and their impact on technical directions of a solution
• Must be self-motivated, detail-oriented and able to manage one’s own work independently in a fast-paced environment with changing priorities
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
• Proficient in the use of Microsoft Office tools
• Strong understanding of healthcare business process and technology preferred
• Basic understanding of clinical workflows and terminology preferred
• Healthcare IT experience in acute care or ambulatory care settings a plus
• Working knowledge of IT solutions and interfacing a plus

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$89,700—$112,100 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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