Employee Relations Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for directly partnering with people leaders to drive a consistent approach to interpretation and application of Company policies, rules and practices while providing end to end consultation, compliance and approval support for corrective action, performance improvement and termination processes. Assists in the gathering and analysis of employee relations data and provides regular insight to partners on significant trends and potential impact on strategic planning. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Serve as point of contact and provide support, guidance and direction to management and field operators on performance improvement and corrective action matters, up to and including termination.
• Review and approve end to end corrective action and performance management documents up to and including termination.
• Escalate defined matters appropriately to ensure notification and consultation requirements.
• Identify and recommend appropriate process improvements to accomplish effective performance management.
• Assist employees and management with the interpretation of Company policies and respond to inquiries and concerns.
• Conduct prompt and thorough investigation of employee conflict of interest disclosures in accordance with Company standards; professionally document findings and recommendations for appropriate resolution for review by senior leadership while maintaining confidentiality and integrity.
• Partner with Legal or Compliance by supporting documentation gathering for all administrative changes, and attorney letters.
• Utilize and maintain case management system to timely document details of corrective action, performance management and conflict of interest investigation steps and resolution.
• Maintains current knowledge of and ensures compliance with Federal and State employment laws.
• Collaborative, team first mentality.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Skills

Client Counseling, Company Policies, Data Analytics, Performance Management (PM), Quality Standards

Compensation

National Pay Range: $43,905.63 USD-$102,903.82 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Apply