Employee Relations Partner

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  Find out more at: www.gouspack.com  At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!  USPack’s Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays 
USPack’s Benefits for Part Time positions include: • 401(K) • Paid Sick Time 

The Employee Relations Partner (ERP) is responsible for promoting a positive working environment by managing and resolving workplace issues, facilitating effective communication, and ensuring the company’s policies are aligned with legal and regulatory requirements. The ERP will act as a trusted advisor to both management and employees, fostering a culture of mutual respect and accountability.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities - Employee Relations Management:

• Serve as the primary point of contact for employees and managers regarding workplace concerns or conflicts.
• Investigate and resolve employee grievances, complaints, and disputes in a timely and professional manner.
• Counsel managers and employees on performance management, conflict resolution, and effective communication techniques.
• Guide management in the consistent application of company policies and procedures.
• Perform other duties as assigned.

Essential Duties and Responsibilities - Compliance and Policy Administration:

• Ensure company policies, procedures, and practices are compliant with federal, state, and local labor laws.
• Advise on the implementation of disciplinary actions, performance management plans, and terminations.
• Maintain and update employee handbooks and policy documents as needed.
• Work collaboratively with employees and business leaders on companywide and department policy and interpretation.

Essential Duties and Responsibilities - Workplace Culture and Engagement:

• Support the development and maintenance of a positive, inclusive, and respectful workplace culture.
• Promote employee engagement programs and initiatives to foster high morale and productivity.
• Conduct employee surveys and assessments to measure engagement, satisfaction, and well-being.

Essential Duties and Responsibilities - Coaching and Performance Development:

• Partner with training team and managers to recommend and develop training programs for managers and employees on effective communication, conflict resolution, and workplace ethics.
• Provide coaching and mentoring to employees and leaders to enhance their interpersonal skills and work relationships.

Essential Duties and Responsibilities - Employee Support and Advocacy:

• Serve as a resource for employees to address workplace issues, offering guidance and support when needed.
• Ensure employees are informed about their rights and responsibilities within the company.

Essential Duties and Responsibilities - Reporting and Analysis:

• Track and report on employee relations issues, trends, and metrics to senior leadership.
• Develop and present regular reports on employee satisfaction, retention, and organizational climate.

Qualifications - Knowledge, Skills, and Abilities:

• Strong knowledge of employment law, labor relations, and best practices in employee management.
• Excellent communication, conflict resolution, and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational and problem-solving abilities.
• Must be flexible to address urgent employee relations matters outside of regular working hours when necessary.

Qualifications - Preferred Skills:

• HR certification (e.g., PHR, SHRM-CP, or equivalent) is preferred.
• Experience with employee engagement or workplace mediation.
• Familiarity with HRIS systems and data analysis tools.

Qualifications - Education, Experience, Certificates, and Licenses:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is preferred.
• 3+ years of experience in employee relations, human resources, or a related role.

Shift Days: Monday through FridayShift Hours: 8am - 5pm (Available to work extra hours, weekends, and holidays preferred.)Pay Rate: $60,000 - $70,000 annuallyTravel to USPack locations required - on occasion up to 5%
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.   We are: Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.  Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.  Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.   If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:  recruiting@gouspack.com Apply