Employee Relations Manager

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Employee Relations Manager
Division of Human Resources and Development

Job Location:

Address: 801 E. Jefferson Street, Phoenix, Arizona 85043

Must reside in the State of Arizona

Posting Details:

Salary: $80,000 - $91,000 

Grade: 25

Closing Date: Open until filled

Job Summary:

Are you a seasoned Human Resources (HR) professional with a desire to work in an innovative forward focused state agency? If so, AHCCCS is your next career adventure! Bring your HR expertise and skills in customer service, innovation and organization to the HR team. This position will perform work requiring considerable independence, initiative, and judgment in combining a broad scope of professional human resources knowledge and comprehensive analytical judgment as the subject matter expert, and provide advice and counsel to agency and HR leadership/staff and all levels of staff within the agency related to ER and Leave in a confidential manner.This position will ensure compliance with all employment laws, personnel rules, guidelines, and agency policy and procedures, and assist in developing and promoting positive business practices to improve employer/employee working relationships at all levels.

Major duties and responsibilities include but are not limited to:

• Provides leadership and directs all activities and functions over ER and Leave Administration. Manages and assists direct reports with problem solving regarding work methods and processes, developing and implementing performance metrics, applicable training and standard work. Complete performance appraisals, approve leave and ETE time entry for staff.

• Consult with AHCCCS management and team members and make recommendations for action in all areas of ER and Leave Administration, including but not limited to corrective action and discipline, FMLA, ADA, EEO, workers' comp, etc. Conduct investigations and write/edit reports as needed. Ensure compliance with all employment laws, personnel rules, guidelines, and agency policy and procedures.

• Consult and work with the Governor's EEO and the Federal EEOC: receives complaints, researches and responds timely to charge claims. Ensure compliance with all employment laws, personnel rules, guidelines, and agency policy and procedures.

• Conduct workshops and coaching sessions for management, supervisors, employees and HR staff regarding applicable HR ER and Leave policies/procedures.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge, Skills & Abilities (KSAs):

Knowledge of an/or ability to learn:
• Current principles, practices and methods in the management of a large HR program.
• Federal and state statutes, rules and regulations, agency policies and rules and regulations as they apply to the HR functions of the assigned unit.
• Principles and practices of modern organizational development.
• Conflict resolution and counseling principles.
• Methods and techniques of managing projects.
• Microsoft Office Suite, Google, HRIS, PageUp and/or similar applications.

Skilled in:
• Directing a diverse group of staff; setting goals, objectives, and identifying meaningful measurements.
• Establishing priorities among conflicting needs.
• Communicating effectively verbally and in writing.
• Designing and deploying HR initiatives to assigned agency/staff.
• Policy development.
• Analyzing diverse situations/issues and determining actionable solution.
• Synthesizing diverse issues and information, making inferences from written material.
• Developing and implementing various improvement initiatives for assigned programs.

Ability to:
• Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations.
• Perform research, collect and analyze data and report information.
• Negotiate and apply reason persuasively to resolve employee relations issues.
• Comprehend and make inferences from written material.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
• Develop and maintain collaborative working relationships.
• Professionally represent AHCCCS to groups or individuals both internally and externally; prepare and present updates and reports.

Selective Preference(s):

Minimum: Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but are not limited to: relevant degree from an accredited college or university, coursework and work experience relevant to assignment. Prior supervision and/or management experience leading people.

Preferred: Five or more years of experience in relevant area with increased responsibility over time, requiring at least two years specialized experience in area of assignment; Bachelor's degree in relevant field may substitute for two years of specialized experience. PHR/SPHR Certification

Pre-Employment Requirements:

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) 

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

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