Employee Relations Assistant

Company

Cox Automotive - USA

Job Family Group

People Solutions

Job Profile

Employee Relations Sr Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Employee Relations Assistant is responsible for providing support to the Employee Relations Team by managing case intake and assignment and other various duties, using independent judgment and established resources to perform daily ER team tasks. The Employee Relations Assistant manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment.

This is an entry level hourly HR/ER position.

We prefer candidates in the Eastern Time Zone, but will consider Central Time Zone if willing to work Eastern Time (8a-5p Mon-Fri.)

Primary Responsibilities

• Follows established processes to prioritize, disposition, and assign cases in the case management system to Employee Relations Business Partners (ERBPs).

• Coaches and advises employees and managers on the correct interpretation of Employee Relations policies and guidelines.

• Ensures consistent interpretation of Employee Relations programs, policies, practices and guidelines.

• Tracks status and resolution of employee / manager questions and issues.

• Redirects certain cases when needed to various partners.

• Manage the intake, disposition, assignment, documentation, and closure of matters received via the Company’s hotline. Create corresponding cases in Service Now. Transfer case notes and closure details provided by the ERBP from Service Now to the hotline case.

• Assist with information gathering/documentation for legal complaints and charges and other matters as needed.

• Own and manage tier 1 ER matters involving policy questions and other less complex matters.

• Create cases in the case management system for certain matters.

• Use tools like Workday, Service Now, and others to research case participants and document needed information in the ER case.

• Manage the Workday inbox for ER Self Service matters and create/assign corresponding cases in Service Now.

• Monitor the ER team mailboxes and respond to emails when needed.

• Maintain the ER team’s absence calendar.

• Update assorted items in the ER team’s MS Teams channels.

• Create documents/guides for …