Employee Experience Assistant

General information

Reference

001795  

Publication start date

08/01/2025

Publication end date

23/01/2025

Post Description

Employee Experience Assistant

Vacancy location

Location

South West, Gloucestershire, Rosehill - Hybrid

Vacancy details

Job Profile

People and Change - Employee Engagement

Title

Employee Experience Assistant

Contract Type

Part Time

About us

About UCAS

UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

 

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Business Unit description

 

The purpose of our People and Change team is to motivate and mobilise our people to deliver organisational change, enabling us to stay ahead of customer expectations and provide exceptional service.

 

We aim to create an environment which brings together diverse thinking, passion and expertise to work together in delivering our mission and strategy. We shape the culture and ways of working, identify and hire the right capabilities and talent, help people use their strengths and potential to learn and grow, and measure and monitor success so we know our work is having a positive impact.

 

We want UCAS to be a great employer where colleagues are enabled to reach their fullest potential and our team is at the heart of this ambition.

About the role

Contractual Hours

21.00

About the role

Part Time Position - 21 hours a week 

 

The Employee Experience Assistant is responsible for the co-ordination of the Employee Acquisition and Experience Team activities and delivering a great service to current and future employees of UCAS. 

 

Please see full job spec attached. 

Skills, qualifications, and experience

• Proficient user of Microsoft office applications with experience in using word, Outlook (including diary management), SharePoint (or content management systems) and Excel.

• Ability to work using on own initiative, confident working independently and contribute as part of a team.

• Ability to prioritise and manage fluctuating workloads and variety of responsibilities to meet demands and deadlines

• Strong writing skills, able to communicate clearly and simply

• Demonstrable experience of providing exceptional customer experience to both internal and external customers

Package

Salary - FTE - £25,000 - this will be pro rata

 

• 30 days annual leave (pro rata if PT)  (plus 3 concessionary days over Christmas and your bank holidays!)

• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion

Working Arrangements

Is fully remote working an option?

No

Attachments

Attachment

EAE Assistant.pdf (327 Kb) Apply