Email + SMS Operations Associate (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we are on a mission to make mental healthcare work for everyone, and we need a detail-oriented, driven Email + SMS Operations Associate to help make it happen.

In this role, you'll play a key part in shaping how we engage with patients by executing and optimizing email + SMS campaigns, diving into performance analytics, and ensuring our lifecycle program is compliant and well-structured. You'll collaborate with cross-functional teams to build intelligent, personalized automations, refine our reporting and analytics capabilities, and expand our test-and-learn program to continuously improve patient engagement.

We’re looking for someone who thrives in a fast-paced environment, has a bias for action, and brings exceptional organization, customer focus, and attention to detail to everything they do. If you're excited about using data-driven strategies to make a meaningful impact in mental healthcare, we'd love to hear from you!

Required Qualifications

• 3+ years of experience managing the planning and execution of email + SMS campaigns via highly intelligent email + communications platforms (preferably Iterable)

• 3+ years of experience interpreting, communicating, and actioning on key lifecycle analytics via complex data systems and tools (preferably Looker)

• Experience running lifecycle marketing test + learn optimization programs

• Experience using handlebar logic and segmentation to customize lifecycle experiences and communications

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years experience at a high-growth start-up 

• Comfortable working with HTML

• Experience with SQL

• Experience using BI tools (preferably Looker)

• Experience with technical and legal requirements for email + sms, namely domain health + email deliverability, channel compliance, and HIPAA compliance

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.