Eligibility & Enrollment Training Specialist - Remote (MA applicants ONLY) - United States

JOB SUMMARY

Work with market leadership to analyzing trends in organizational and individual performance data and uses information.  Identify gaps in performance and training needs to improve performance within the markets.  Provide support and training to new hires as well as existing team members to ensure a clear understanding of procedures.  Develop, train and mentor on performance procedures.  This individual will work closely with all levels on Conifer from individual contributors through executive leadership as well as client leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Provides support and mentoring for new hires as well as existing team members throughout the organization on business unit systems and operations. Ability to provide clear instruction, mentoring and coaching on procedures/processes, and systems. 
• Ability to provide clear instruction, mentoring and coaching on procedures/processes, and systems. 
• Design, maintain, and educate on Conifer operational materials, including, but not limited to: manuals, presentations, scripts, competency tests, job aides, and scorecards. Multiple facilities and systems training/certification.
• Plans, coordinates, and leads internal in-services and educational programming for for team members in business unit departmental areas, and other areas identified as necessary. Aware of educational resources and determines how resources can best support coaching initiatives. 
• Monitor quality and performance, in partnership with onsite market leaders to guide performance development plans. Assess and review all quality assurance material for educational and improvement opportunities.  Provides one-on-one targeted coaching in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner. 
• Recognizes development opportunities and actively participates in improvement plans; works with market leaders to successfully implement operational enhancements.
• Assists market leaders in analyzing trends in organizational and individual performance data …