Education Media Design Specialist

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

The Education Media Design Specialist is responsible for collaborating with instructional designers, faculty, and subject matter experts to design and develop original multimedia educational content for online courses. This role manages media projects from inception to completion, ensuring a polished and professional end-product. The position involves designing highly interactive and engaging multimedia content and simulations using tools such as Articulate Storyline and Rise, TechSmith Camtasia, audio/video editing software, and graphic design tools like InDesign and Photoshop. Additionally, the Education Media Design Specialist reviews media projects created by the Center for Instructional Innovation (CII), providing suggestions and guidance to enhance the visual appeal, creative design, and ensure adherence to industry-standard graphic design practices and university brand guidelines.

Note: This position is hybrid, primarily working remotely but on occasion traveling to our on campus studio. Candidates must be within reasonable driving distance from the Central Admin Office in Aliso Viejo, CA 92656.

The hiring range for this position is $72,642 - $81,800 annually. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION: 

Receive direction from the Director, Educational Media.

• General Supervision — indicates that the incumbent attains specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

Percentage

Original Media Design and Development

• Collaborate with Instructional Designers and Faculty to create visually appealing, ADA and WCAG compliant, educational materials and interactive multimedia content using tools like  InDesign, Photoshop, Articulate Storyline and Rise, TechSmith Camtasia.
• Manage video production projects, including studio operations, and provide direction to onscreen talent, ensuring all content adheres to university brand guidelines.
• Resolve issues related to deadlines and priorities, develop processes to improve service quality and ensure functionality for students and staff.
• Conduct user testing to gather data-driven insights, refine instructional media, and validate usability throughout the development process.
• Stay current with design and technology trends, adopting modern techniques across web, desktop, and mobile platforms.
• Organize and maintain file storage forstudio projects, and develop/maintain project workflows.
• Communicate with university support services to create training materials for faculty and students, enhancing the online education experience.
• Collaborate with the Director of Educational Media to create media templates and ensure consistent program design.
• Seek and participate in training opportunities (conferences, online coursework, seminars) to stay updated on educational technology trends.

Graphic Design

• Provide training and mentorship to instructional designers on best practices in graphic design and multimedia content creation.
• Manage the development, design and structure of the CII website and all asynchronous resources.
• Review media projects created by the CII, offering guidance to enhance visual appeal and maintain high design standards.

• Perform other duties, as assigned

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s Degree or Specialized Degree in Educational Technology, Fine Arts, Graphic Design or other applicable study
• 5+ years experience in graphic design, proven experience in web development and multimedia design or a related field.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, InDesign, Illustrator).
• Experience with multimedia authoring tools such as Articulate Storyline, Rise, and TechSmith Camtasia.
• Strong skills in audio/video editing and production.
• Experience designing and developing online courses using authoring tools, multimedia software, and learning management systems (LMS) such as Brightspace, Canvas, Blackboard, Moodle, or similar platforms.
• Adaptability to embrace new technologies, methodologies, and instructional strategies, staying current with emerging trends and best practices in instructional design and educational technology.
• Excellent interpersonal and communication skills to collaborate effectively with instructional designers, faculty, subject matter experts, and stakeholders.
• Ability to provide constructive feedback and guidance to enhance multimedia projects.
• Thorough understanding of brand guidelines and the ability to ensure all content aligns with university branding and marketing expectations.
• Experience conducting quality assurance reviews for multimedia content to ensure compliance with accessibility and branding standards.
• Proven ability to design, develop, and deliver effective training programs and workshops for diverse audiences, including faculty, staff, and students.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment, managing multiple projects simultaneously and adapting to changing priorities.
• Proven ability to manage multiple media projects simultaneously, set timelines, and allocate resources effectively.
• Excellent organizational skills and attention to detail to ensure high-quality outputs.
• Demonstrated understanding of accessibility standards, including Web Content Accessibility Guidelines (WCAG), Section 508, and Americans with Disabilities Act (ADA) requirements.
• Experience applying Universal Design for Learning (UDL) principles to instructional design, ensuring that course materials and learning experiences are accessible to diverse learners with varying abilities, learning styles, and preferences.
• Ability to conduct accessibility audits, evaluate course content for accessibility barriers, and implement strategies to create inclusive and accessible learning environments that accommodate learners with disabilities.

Machines, Tools, Equipment, Electronic Devices and Software: Microsoft Office Suite, Google Workspace, Learning Management Systems (such as Brightspace, Blackboard, Canvas STRUT), Zoom, Microsoft Teams, Articulate Rise and/or Storyline, Adobe Captivate, or Camtasia, Adobe Creative Cloud (Photoshop, Illustrator, InDesign), Adobe Premiere Pro, Final Cut Pro.

Contact with Students:  Occasional

Contact with Faculty and/or Staff:   Frequent

Contact with Community and Vendors: Frequent

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.

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