eCommerce QA Lead

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

Kontoor Brands, LLC: eCommerce QA Lead – Greensboro, NC

Duties:

• Play a lead role in planning, implementing, executing, and measuring all aspects of Quality and Testing (automated and manual).
• Define, implement, and drive a testing strategy focused on continuous eCommerce software quality and testing efficiency improvement.
• Establish a highly effective and optimized functional testing approach for regression and feature testing of our eCommerce sites including appropriate coverage across devices, browsers, operating systems, and regional sites/languages.
• Collaborate with the scrum team through project initiation, design, implementation, testing, and delivery.
• Provide QA status updates to the scrum team and all key stakeholders.
• Consistently work to reduce the risk of a poor user experience and/or loss of sales.
• Funnel learnings back to the product/development teams to continuously improve the product and development process.
• Own functional test case development for functional testing.
• Collaborate with Business Analysts and Product Managers to align on features/functionality to be developed and establish test cases to validate development work in standard and edge cases.
• Partner with development teams for system integration test case development and testing. Establish testing and process requirements for internal/external testing team members to ensure best practices are defined and followed.
• Liaise with the Business and Customer Care teams to log and validate defects. Work with the Product Managers to influence prioritization for development work and communicate status changes with the defect owner.
• Define the test automation strategy and direct its implementation to improve eCommerce software quality, script performance, script maintainability/efficiency.
• Oversee quality assurance processes for our Salesforce e-commerce applications (Commerce, Service, Marketing and other clouds), Front End, and other key digital platforms including CMS, PCM, CDP, and CRM.
• Provide regular direction, mentoring, and coaching to QA team members.
• Report defects and follows up on their closure
• Analyze test results, report test metrics, prepare and present test reports.
• Communicate progress proactively and regularly
• Measure and manage QA team’s efficiency and effectiveness
• Analyze, design, and develop test plans and strategies including coverage for the latest devices, operating systems, browsers, and languages/locales.
• …