eCommerce QA Lead

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

Kontoor Brands, LLC: eCommerce QA Lead – Greensboro, NC

Duties:

• Play a lead role in planning, implementing, executing, and measuring all aspects of Quality and Testing (automated and manual).
• Define, implement, and drive a testing strategy focused on continuous eCommerce software quality and testing efficiency improvement.
• Establish a highly effective and optimized functional testing approach for regression and feature testing of our eCommerce sites including appropriate coverage across devices, browsers, operating systems, and regional sites/languages.
• Collaborate with the scrum team through project initiation, design, implementation, testing, and delivery.
• Provide QA status updates to the scrum team and all key stakeholders.
• Consistently work to reduce the risk of a poor user experience and/or loss of sales.
• Funnel learnings back to the product/development teams to continuously improve the product and development process.
• Own functional test case development for functional testing.
• Collaborate with Business Analysts and Product Managers to align on features/functionality to be developed and establish test cases to validate development work in standard and edge cases.
• Partner with development teams for system integration test case development and testing. Establish testing and process requirements for internal/external testing team members to ensure best practices are defined and followed.
• Liaise with the Business and Customer Care teams to log and validate defects. Work with the Product Managers to influence prioritization for development work and communicate status changes with the defect owner.
• Define the test automation strategy and direct its implementation to improve eCommerce software quality, script performance, script maintainability/efficiency.
• Oversee quality assurance processes for our Salesforce e-commerce applications (Commerce, Service, Marketing and other clouds), Front End, and other key digital platforms including CMS, PCM, CDP, and CRM.
• Provide regular direction, mentoring, and coaching to QA team members.
• Report defects and follows up on their closure
• Analyze test results, report test metrics, prepare and present test reports.
• Communicate progress proactively and regularly
• Measure and manage QA team’s efficiency and effectiveness
• Analyze, design, and develop test plans and strategies including coverage for the latest devices, operating systems, browsers, and languages/locales.
• Collaborate with Product Managers, Business Analysts, Dev leads, and Architects to identify test scenarios.
• Write and execute test cases, writes and ensures QA team writes clear defect details.
• Coordinate with Scrum teams in all phases of the Software Development Life Cycle and facilitate certification for production deployment.
• Develop and oversee the development of test automation strategies that will enhance overall quality with a goal of continuously improving test coverage, script maintainability, and script performance.
• Determine integrated testing solutions that include cross dependencies between organizations and systems.
• Work with eCommerce Architects to ensure that data and environments are consistently available for testing.
• Stay current in software testing technology, methodology, measurement, performance, and security trends.

Requirements:

• Bachelor’s degree Computer Science, Information Systems, Engineering or a related technical field followed by 15 years of hands-on Quality Assurance experience. Experience must include:
• 15 years of experience playing a key role in building and enhancing a QA function
• 15 years of Experience testing web and client server based applications;
• 10 years of experience in defect tracking tools;
• 15 years of experience developing test deliverables like test plans, test cases, test data, traceability matrix;
• 10 years of experience in Functional, Integration, System, End to End, Regression, Unit testing and automation testing
• 15 years of experience with product development life cycle and test cycles, including test approach and case review;
• 10 years of experience Interviewing and Training new hires to the team
• Demonstrated knowledge of Salesforce Commerce cloud, Salesforce Service cloud and Salesforce Marketing Cloud

Telework: 100% remote; may be performed anywhere in the US where Kontoor has a legal presence.

Travel: Up to 5% domestic travel to Kontoor locations.                                                                                                                                     

Location: 400 N Elm St, Greensboro, NC, 27401

Salary: $108,909.00 - $157,000/year                                      

What we offer:

• Medical, Dental, and Vision Plans
• Employee Assistance Program (EAP)
• Paid Time Off
• Employee discounts
• 401K Match up to 6%
• Tuition Reimbursement
• Paid Parental Leave

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle and our benefits are crafted with the same care as our products.

When our employees are healthy, secure and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays and tuition reimbursement.

Our Kontoor D&I Mission

At Kontoor, we believe that D&I is a key enabler to a culture that empowers us to work with passion and confidence, shaping our brand and future.  

Our Kontoor D&I Commitment

• Create a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents
• Ensure an equitable environment that attracts & promotes diverse workforce
• Foster inclusivity, ensuring employees feel they can bring their whole selves to work